MPS Virtual Payments Specialist

Virtual Payments Specialist

We are seeking a results-driven Virtual Payments Specialist to support small business clients (up to $2.5MM in annual revenue) through virtual engagement and collaboration with our branch network. This role is responsible for identifying payment solution opportunities, upselling into our Business Essentials suite, and serving as an overflow resource for branch referrals. The ideal candidate is proactive, tech-savvy, and thrives in a fast-paced, customer-focused environment. Must live in Tempe / Phoenix AZ.

Key Responsibilities :

• Client Engagement & Sales : Conduct outbound calls to prospective and existing small business clients to uncover payment needs and recommend tailored solutions. Respond to inbound inquiries and referrals from the branch network, providing timely and consultative support. Upsell products to our Business Essentials customers. Identify and overcome objections and execute follow-up actions. Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.
• Branch Overflow Support : Act as a virtual extension of branch teams by managing overflow referrals and ensuring seamless handoffs. Partner with branch staff to deliver consistent and high-quality customer experience.
• Sales Process & CRM Management : Maintain accurate records of all customer interactions, sales activities, and pipeline updates in the CRM system. Meet or exceed monthly sales goals, call activity targets, and customer satisfaction metrics. Provide feedback to leadership on customer trends, product performance, and process improvements.

Key Qualifications :

Basic Qualifications :

Preferred Qualifications :

Location Expectations :

This role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.