St. James Hotel - Rooms Manager

St. James Hotel - Rooms Manager

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

The targeted hiring range for this full-time position is $46,400 - $62,600 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

Job Description

The historic St. James Hotel is seeking a passionate and experienced Rooms Manager to join our leadership team. In this role, you'll oversee daily operations of the Housekeeping, Public Space, and Laundry departments to ensure a seamless guest experience and uphold the highest standards of cleanliness and service. If you're a hospitality leader who thrives in a fast-paced environment and enjoys developing teams, we'd love to hear from you!

What You'll Do

• Lead and support the Rooms Division teams (Housekeeping, Public Space, Laundry).
• Ensure guest satisfaction through leadership presence, hands-on support, and staff training.
• Recruit, hire, train, and coach team members while managing schedules and performance.
• Monitor guest feedback, resolve issues, and take action to deliver exceptional stays.
• Partner with the GM and sales / marketing team to optimize occupancy and revenue.
• Manage departmental budgets, payroll, supplies, and operational expenses.
• Collaborate across departments to ensure rooms are clean, guest-ready, and tailored to preferences.
• Enforce hotel policies, safety procedures, and cleanliness standards.

Qualifications

What We're Looking For

Bonus Qualifications

Additional Requirements

Why Join Us?

At the St. James Hotel, we combine rich history with modern hospitality. You'll be part of a dedicated team that values collaboration, accountability, and delivering memorable guest experiences. Along with competitive pay and benefits, you'll have opportunities for professional growth within the Red Wing Shoe Company family of brands.