Customer Service Agent

Customer Service Agent

Quality Bicycle Products is in the business of bikes! From creating a portfolio of our own award-winning brands to distributing the top names and best products in the industry, we're doing our part to further bike-kind. With distribution centers in Minnesota, Pennsylvania, Nevada, Colorado, and Taiwan, QBP serves a network of more than 5,000 independent retailers and 400+ suppliers worldwide. We strive to be an extraordinary business to partner with and to work for and have made good on that goal for over 35 years. As a values-driven company, making the world a better place has always been at the heart of everything QBP does. We believe that our actions as individuals and as a company can make a difference, so we work every day to improve the sustainability and health of our industry and our communities.

Everything we do is centered around one basic idea : get more butts on bikes. We welcome employees from all backgrounds and allow individuals to be themselves. QBP employees enjoy rad perks discounts on bikes and bike parts, get paid to ride your bike, get paid to volunteer and work from home to name a few.

WHAT YOU WILL BE ACCOUNTABLE FOR :

• Serve as the frontline customer service representative for QBP providing high-quality service for our customers in phone, email, and web-based interactions.

Fielding inbound technical & product related questions.

WHAT YOU NEED TO SUCCEED :

1-2 years of relevant experience in customer service, sales, or consumer facing role or equivalent area.

1+ year of bicycle industry experience working in customer service, operations, mechanics or sales.

Work schedule

Monday through Friday 10 : 00 AM - 6 : 00 PM Central Standard Time

High speed internet (minimum of 50Mbps download speeds)

Ability to perform work on a phone and computer extensively.

Act with integrity

Quality Bicycle Products is proud to be a certified B-Corp and an Equal Opportunity Employer. We welcome talent from all backgrounds and encourage employees to bring their authentic selves to work. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy or related conditions), sexual orientation, gender identity or expression, age, disability, veteran status, genetic information, political affiliation, or any other protected characteristic.