Claims Help Desk ManagerVirtualVocations • Rockford, Illinois, United States
Claims Help Desk Manager
VirtualVocations • Rockford, Illinois, United States
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A company is looking for a Claims Help Desk Assistant Manager to oversee technical support functions and team performance.
Key Responsibilities
Oversees execution of Claims Help Desk and Technical Support functions to ensure service excellence
Drives resolution of complex technical issues and manages resource allocation for optimal performance
Collaborates with training teams to develop materials and anticipates training needs related to system enhancements
Required Qualifications, Training, and Education
Associate degree in business administration, computer science, or related field, or equivalent experience
Six years of experience in business analysis, process improvement, or related fields
Experience with JIRA and Guidewire preferred
Prior leadership or supervisory experience preferred
Customer service designations such as Accredited Customer Service Representative (ACSR) preferred
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Help Desk Manager • Rockford, Illinois, United States
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