A company is looking for a Senior Customer Success Manager to serve as a trusted advisor for a portfolio of customers, focusing on their adoption and success.
Key Responsibilities
Act as a point of contact for major customer incidents and manage communications through resolution
Analyze customer data to identify trends and risks, providing proactive guidance on product features
Develop and deliver success plans while collaborating with cross-functional teams to address customer needs
Required Qualifications
Minimum of 6 years of experience in Customer Success or related fields
Experience in consulting and implementing IT systems, preferably in cloud services or identity management
Strong technical aptitude for understanding customer use cases and architectural requirements
Proven ability to drive issues to resolution and advocate for customers
Experience with enterprise-level customers and knowledge of software development processes
Senior Manager Customer • Des Moines, Iowa, United States