Membership Services Representative-Kroc Center-Part-time

Membership Services Representative

Join our team as a Membership Services Representative and play a key role in delivering top-notch customer service while supporting the daily operations of our Welcome Desk! In this exciting role, you'll ensure that guests have a seamless experience from start to finish. You'll handle everything from memberships and sales to providing insightful tours that attract new members.

Your responsibilities will include processing payments, handling customer inquiries, and ensuring that all transactions are accurate and timely. You'll help with customer retention by keeping memberships up to date, assisting with calls, and maintaining a tidy, well-stocked Welcome Desk.

We are currently looking for someone to work flexible hours weekdays, weeknights, and Saturdays up to 18 hours per week. There is a need to be available 2-3 Saturdays a month to work 6am-12pm or 12pm - 6pm. The pay rate for this position is $16.61 / hour. A shift differential of $1.00 per hour is paid for all shifts worked from 4 : 00 pm Friday through Sunday.

If you're friendly, professional, and passionate about delivering excellent service, we'd love to have you on our team!

KROC CENTER MISSION

In keeping with the mission of The Salvation Army, The Ray and Joan Kroc Corps Community Center located in Green Bay, WI provides facilities, programs, and services that strengthen, encourage, and enrich children, adults, and seniors through positive life-changing experiences.

MISSION STATEMENT

The Wisconsin & Upper Michigan Division of The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SUMMARY / PRIMARY PURPOSE :

The Membership Services Representative's primary responsibilities are the execution of the day to day operations and workflow of the Welcome Desk and to deliver high quality customer service at all times. This individual must be knowledgeable on facility programs, able to communicate that knowledge effectively, and be able to complete the necessary paperwork and computer transactions associated with Welcome Desk functions.

ESSENTIAL FUNCTIONS :

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Must consistently provide high quality customer service by becoming thoroughly knowledgeable on facility programs and services, communicate that knowledge effectively, and complete all necessary paperwork and sales functions to support day to day operations.
• Responsible for the accurate and consistent collection of all fees and information related to memberships, day passes, gift cards, classes, rentals, etc. according to policies and procedures.
• Ensure all requests are met and tasks completed in a friendly, professional, accurate, timely, and confidential manner.
• Direct incoming phone calls to the appropriate department. Report problems / issues to appropriate departmental supervisors or Manager on Duty as necessary.
• Provide effective tours to drive new memberships.
• Assist with customer retention by contacting members to secure updated credit and bank card information to keep the customer's membership from lapsing.
• Ensure Welcome Desk is clean, organized, and stocked with up-to-date program guides, forms, and sales items.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS REQUIRED :

EDUCATION AND EXPERIENCE :

First Aid, CPR and AED Certification to be obtained within 90 days of hire.

KNOWLEDGE, SKILLS AND ABILITIES :

The physical demands described at the Wisconsin & Upper Michigan Kroc Center are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and / or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This job is in a busy community center environment. The duties of this job will be primarily performed indoors under normal room temperatures, although temperatures may vary and may be cooler or warmer than a typical office environment. The noise level in this work environment will vary from low to loud.

For other duties of this job, such as outdoor special events and community center activities, the employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment at these events is usually moderate to loud.

This job requires that the employee be available to work evenings, weekends, and holidays.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.