Senior Account Executive

The National Sales Account Executive is a dynamic individual who will manage contracts and relationships for all Cennox.

You will be working strategically at the C-Level and throughout the organization of our Tier 1 clients as well as working cross functionally with the internal Cennox services delivery team.   Essential Duties and Responsibilities include the following, but are not limited to :

• Support the Development of the Account Business Plan and Account(s) Strategies on each assigned account  Research the accounts and operating model, business challenges, critical metrics, issues, goals, and growth strategy to develop a Cennox objective for the account and supporting account strategies  Solidify the Trusted Advisor Role by providing market insights on industry trends, competitive landscape information, legislation information that assists the Account in reaching its’ goals  Leverage the Business and Partnership relationship to retain and build toward a full Cennox solution and product portfolio standardization  Identify a strong funnel of growth potential by analyzing contract status, standardization plan, evaluating current contracts, products, needs, care gaps install base, and construction strategies to leverage into deal strategies.  Experience leading account teams and selling to accounts that can produce large sales volumes and / or market share growth, specific to NAM and Service Operations alignment with account goals.  May be responsible for broad geographic accounts  Drive the Realization of Account(s) Strategy and Metrics  Act as single point of contact for Tier 1, corporate accounts, and own Executive level relationships  Communicate, align, and drive the company to execute on the Account strategy  Negotiate and oversee development of contracts for compliance, terms and conditions, renewals, and extensions  Analyze account status to understand total Accounts and specific activity leveraging the funnel into larger bulk buy and standardization opportunities  Leverage Cennox Business Tools to understand customer business needs and provide targeted solutions to include software and services  Participate in customer meetings to closure  Develop and leverage relationships to assist the sales team in deal execution  Responsible for Account funnel, forecast and Annual Account Plan as well as customer SLA performance  Create and sustain relationships with the Executive level leaders as the single contact point at Cennox  Develop plans to prevent business and care disruptions  Ensure a current knowledge of issues and monitor resolution through the escalation processes  Coach the sales team to meet and manage customer expectations throughout the sales process  Build a strong internal network and align key players to support the delivery of value to our customers and execute deals  Maximize the customer experience by creating a predictable process of information gathering and exchange to aligning the Account team to present a coordinated and efficient One Cennox approach to the customer  Initiate collaboration with Regional Account Executive and internal partners to validate and execute the Account Strategy and deal execution  Develop internal relationships to drive resolution of customer issues  Utilize Teams communications to share knowledge and develop conversations across the business  Demonstrate the Cennox core values in all interactions  Supervisory Responsibilities : This position does not have any direct reports.   Competencies :   Must be proficient with Excel Reporting, Analytics, Power Point presentations, Proven track record of results  Qualifications :   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Experience leading account teams and selling to accounts that can produce large sales volumes and / or market share growth  Experience selling into accounts that are characterized by a complex sales cycle with multiple decision makers  Engaging the interest of the customer and draw them into meaningful, in-depth conversations  Educating the customer, not only about the sales organization's products and services, but also about industry trends and business issues  Enlightening the customer about new possibilities, and act as a catalyst for innovative ideas  Problem Solving – ability to be able to identify and resolve problems in a timely manner by gathering and analyzing information skillfully, developing alternative solutions, working well with others to implement solutions, and using reason while dealing with emotional topics  Customer Service – ability to be able to manage difficult or emotional customer situations, respond promptly to customer needs, solicit feedback from the customer, respond and being able to request assistance when asked or needed, and meet commitments made to customers  Analytical skills – ability to interpret sales performance and market trend information  Oral and written communication – ability to be able to speak clearly and persuasively in a positive manner even in negative situations as well as listen and ask for clarification when needed  Teamwork – ability to foster and contribute to building a positive team spirit   Attendance / Punctuality – ability to be at work and on time to work on a consistent basis and will ensure work duties are covered when absent  Proven ability to motivate and lead the sales team, sales planning, employee coaching   Maintain a professional attitude and demeanor to foster positive customer relationships  Experience in managing processes, developing marketing and sales strategies  Education and / or Experience  A university degree in marketing or business is preferred; or a minimum of 7 years of related experience or training, sales, maintenance repair, and service industry; or the equivalent combination of formal education and experience.

Problem-solving and analytical skills to interpret sales performance and market trend information; Experience in developing marketing and sales strategies; Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office Suite is required  Physical Demands :

Specific vision abilities required by this job include ability to adjust focus. 30-50% overnight travel is required.  Work Environment :