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Senior Manager, Retail Marketing

Senior Manager, Retail Marketing

MediabistroCalifornia, MO, United States
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Senior Manager, Retail Marketing (40000557)

Category : Retail Banking Group

Job Type :

Facility : Retail Banking

Job Purpose

Job holder ensures marketing activities are effectively built and implemented for each segment and sub-segment, supporting retail banking segment to achieve business performance goals and meet customer needs by segmentation and effective communication approach to each target customer group (by segment / sub-segment) on each marketing channel.

Key Accountabilities (1)

  • A. DEPARTMENT DUTIES
  • 1. Developing strategies, managing plans and measuring the effectiveness of retail marketing activities

Develop marketing strategies and approaches / marketing plans for each customer segment / target customer group including :

  • Identify the market research needed to be able to understand customer needs and channels to reach target customers effectively.
  • Coordinate with internal and inter-branch divisions to build CVP financial solutions, manage and build media and image positioning for solutions / products, value positioning for each target customer group.
  • Management of the go-to-market (Go-to-market) MKT plan, marketing campaigns for each segment / target customer group.
  • Manage KPI targets and measurement methods for each campaign.
  • Build effective marketing / communication models for each customer segment.
  • Manage and use budget effectively.
  • Database administration for marketing programs, dashboard reporting for MKT campaigns and effective use of budgets.
  • Collaborate to build a long-term marketing platform (target communication / automation) for marketing business.
  • 2. Effective management of retail marketing activities
  • Manage and build marketing campaigns / activities for each customer segment, sales channel / partner channel and marketing channel.

  • Manage and build indicators to measure the effectiveness of marketing activities in each marketing channel.
  • Managing and building a framework to assess the capacity (in collaboration with MSTT) of advertising and creative strategic partners.
  • B. DUTIES OF MANAGEMENT LEVEL
  • 1. Create an effective working environment
  • Improve operational efficiency by encouraging and motivating the working spirit of subordinates; create a collective working environment where there is always interaction, mutual support, updated information and towards long-term cohesion.

  • Urging, supervising and guiding individuals in the department to fully perform their functions and duties as prescribed.
  • Solve problems with individuals whose behavior is inconsistent with a spirit of collaboration and respect for diversity.
  • Implement the plan to improve personal capacity as agreed with the management.
  • Key Accountabilities (2)

  • PEOPLE MANAGEMENT
  • Attract, onboard and retain the right talents for a high- performing team

  • Communicate team and individual KRAs / KPIs, goals, action plan, expectations and results to team members
  • Manage team performance & provide feedback regularly (following the annual performance management cycle);
  • Enable team members professional and personal development through capability assessment, training, coaching & feedback, etc.
  • Motivate and recognize team members contributions towards the teams shared goals
  • Responsible for developing talents within the team
  • Act as a role model and promote corporate culture at sub- function level
  • Understand & communicate relevant HR offerings to team members.
  • Key Accountabilities (3)

  • C. OTHER TASKS
  • Other tasks assigned by Chief Retail Banking Group, Head of Business Segment v Director, Retail Marketing
  • Key Relationships - Direct Manager

    Director, Retail Marketing

    Key Relationships - Direct Reports

    Senior Expert, Senior Officer, Officer

    Key Relationships - Internal Stakeholders

    All the functional units, mostly with business units, RBG, CA, Strategy, Finance, Procurement, Technology, Operations,

    Key Relationships - External Stakeholders

    Media and digital marketing service agencies in supplying KOLs, online communities

    Success Profile - Qualification and Experiences

    Qualifications :

  • Bachelor degree or higher, major in Marketing, Business Administration, Economics or other relevant areas
  • Expertise :

  • Understanding digital marketing v financial and insurance products / services
  • Strong understanding of strategy and budgeting.
  • Experience :

  • Specialization : at least 08 years of experience in marketing v communications, of which at least 5 years in Digital marketing
  • Management : at least 04 years of senior management position or equivalent
  • Foreign Language

  • Business English standard of proficiency as required for the role
  • #J-18808-Ljbffr

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