Revenue Cycle Coordinator - Medical Center Downtown (MCD) Emergency Department (ED) - Patient Access Management (PAM) - Patient Financial Services (PFS)

Healthcare Administrative

The Revenue Cycle Coordinator for the Emergency Department is a supervisory position that may have 8-15 direct reports that can be a mix of P&S and / or student positions and will serve as a resource for complex billing issues and high-level patient events. You must have outstanding customer service skills, leadership abilities and excellent interpersonal and communication skills that will enable respectful interactions with a range of internal and external customers, including but not limited to; our patients and their families, insurance companies, physicians, nurses, and other medical personnel. The Patient Access Management (PAM) Division RCRs for the Medical Center Downtown (MCD) Emergency Department will provide exceptional customer service to all parties. To be successful you will need strong analytical skills to perform quality assurance checks, productivity audits and a broad range of accounting & financial analysis to ensure effective and compliant organizational / department / unit operations.

In addition to patient revenue account management, you will assist with and have responsibilities for interviewing, selection, and training of new employees. You will maintain personnel records including vacation and sick leave, approve monthly time sheets; conduct performance evaluations, promotions, and disciplinary action, when needed. You will identify training and education deficiencies and provide training, guidance and coaching when needed. You will assign and evaluate work for the units that you and your team support. As an Intra-unit Supervisor, you will work with other department supervisors to develop and implement staff performance standards and the coordination of intra- and inter-unit operations and procedures. You must have exceptional problem and conflict resolution skills while maintaining confidentiality and professionalism.

University of Iowa Health Carerecognized as one of the best hospitals in the United Statesis Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is : Changing Medicine.

WE CARE Core Values

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
• Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

Position Responsibilities

Classification Title : Revenue Cycle Coordinator

Specified Area : Emergency Department

Department : Patient Financial Services

Percent of Time : 100% (ONSITE)

Pay Grade : 3B

Location : Medical Center Downtown, 500 E. Market Street, Iowa City, IA 52245

An additional 5% added to base salary for high volume and $5,400.00 for applicable evening and / or weekend differential while in this role.

Schedule : 1800 - 0230 (6 : 00 PM - 2 : 30 AM) with a schedule indicated below :

Equipment : Onsite The department will provide a workstation which contains 3 (three) monitors, laptop / power cord, docking station / power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.

Education Required

Required Qualifications

Desired Qualifications & Experience

Application Process

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" for the submission :

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at veronica-clark@uiowa.edu.

Applicant Resource Center : Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours :