General Manager (Miss J's Cafe)

A Team Member at a diner typically has a variety of responsibilities aimed at ensuring customer satisfaction and smooth operations in the restaurant. Here's a general job description for a diner team member :

Job Title : Diner Team Member

Job Summary :

The Diner Team Member is responsible for providing excellent customer service, assisting with food preparation, maintaining cleanliness, and ensuring a welcoming atmosphere for all guests. Team members work collaboratively to support daily operations and contribute to a positive dining experience.

Key Responsibilities :

• Customer Service :
• Greet and interact with customers in a friendly, professional manner.
• Take orders accurately and relay them to the kitchen staff.
• Address customer concerns and complaints in a timely and courteous manner.
• Serve food and beverages to customers, ensuring orders are accurate.
• Ensure customers have everything they need throughout their dining experience.
• Food and Beverage Service :
• Assist in the preparation and plating of food when needed.
• Ensure that food is served promptly, in proper portion sizes, and is visually appealing.
• Deliver food and drinks to customers' tables in a timely and courteous manner.
• Check on customers regularly to ensure satisfaction.
• Cleaning and Maintenance :
• Keep dining areas clean and organized at all times, including wiping down tables and chairs.
• Clear tables of dirty dishes and utensils promptly.
• Assist in cleaning and setting up dining areas before and after shifts.
• Maintain cleanliness in the kitchen and front-of-house areas as per health and safety guidelines.
• Team Collaboration :
• Work closely with fellow team members to maintain smooth operation of the diner.
• Assist with restocking items and supplies as needed.
• Communicate effectively with kitchen and bar staff to ensure orders are fulfilled accurately.
• Cash Handling and Point of Sale (POS) :
• Accurately handle cash, process payments, and issue receipts.
• Operate the POS system to enter orders, take payments, and complete transactions.
• Other Duties :
• Assist with opening and closing procedures, including setting up the restaurant and ensuring it is secure after service.
• Follow all food safety and sanitation procedures as required by health codes.

Qualifications :

Physical Requirements :

Work Environment :

This job description can be tailored based on specific diner requirements or the role's focus within the restaurant.