Client Services Representative

Job Description

Position : Client Services Coordinator

Schedule : Full-Time, Monday – Friday, 9 : 00 AM – 5 : 00 PM

Location : Ft. Lauderdale— based out of our new showroom

About the Role

We are a swimming pool company seeking a motivated and energetic Client Services Coordinator to join our team. This role is the hub of communication between customers, field technicians, and management. Based out of our newly opened showroom, you will be the first point of contact for customers, helping to ensure their service experience is seamless and professional.

Key Responsibilities

• Assist customers in the showroom.
• Answer incoming phone calls and respond to customer inquiries promptly.
• Provide updates to customers on service status, bookings, and project confirmations.
• Schedule service appointments, repairs, and installations.
• Communicate daily with field technicians to relay schedules, updates, and instructions.
• Track and confirm completion of service visits.
• Assist with locating and ordering parts for technicians in the field.
• Support project timelines by coordinating resources effectively.
• Maintain accurate records of services, parts, and customer interactions.

Qualifications & Skills

Benefits & Compensation