Customer Service Engineer

Position Overview

We are seeking a dedicated and skilled Customer Service Engineer to join our team. This role focuses on delivering exceptional technical support and application assistance to ensure customer satisfaction and product success. The ideal candidate will combine strong technical expertise with excellent communication skills to resolve customer inquiries, support product implementation, and contribute to product development.

Key Responsibilities

• Customer Support

Efficiently address customer inquiries related to product usage, troubleshooting, and application support, ensuring timely and accurate resolutions.

Guide customers through the setup and configuration of instruments and applications to optimize performance.

Drive technical issues to closure, maintaining a high level of customer satisfaction through proactive communication and problem-solving.

Oversee and execute software upgrade processes, ensuring seamless transitions and minimal disruption.

Provide expert user testing and actionable feedback to product development teams to enhance product functionality and performance.

Support custom development requests, collaborating with customers and internal teams to meet unique requirements.

Qualifications

3–5 years of professional experience in the electronics industry, with a focus on technical support or related roles.

Hands-on familiarity with test and measurement equipment, including oscilloscopes, spectrum analyzers, and similar tools.

Bachelor's degree in Electronics, Electrical Engineering, or a related technical field (or equivalent professional experience). Knowledge of electrical and RF applications is required.

Proficiency in automation tools and programming languages such as MATLAB, LabVIEW, Python, and LXI is a plus.

Strong problem-solving skills, excellent communication, and a customer-focused mindset with the ability to work collaboratively across teams.

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