Customer Service Specialist

Job Description

Monday-Friday : 7 : 30am-4 : 30pm

Pay Range : $28-$30 / hr

Eligible for quarterly bonuses

Where You Will Work

Consolidated Aerospace Manufacturing (CAM) is the primary division of Stanley Black & Decker Aerospace. We are a leading innovator and strategic partner in the manufacturing of fasteners, fittings, and engineered products for the aerospace, defense, and industrial markets. CAM is currently comprised of nine subsidiaries across the United States split among three segments.

What You'll Do

As a Customer Service Specialist, you'll be part of our Consolidated Aerospace Manufacturing team located in Skokie, IL. You'll get to :

ESSENTIAL DUTIES & RESPONSIBILITIES :

Order Processing

Accurately enter customer orders and maintain related data in JD Edwards and customer portals.

Record contractual discrepancies in customer portal ensuring timely resolution.

Cross Functional Support

Print work orders for distribution to the production floor.

Work order completion with a focus on data accuracy and timely reporting.

Support team with administrative tasks as needed.

Who You Are

You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimated by innovation. In fact, you embrace it. You also have :

MRP / ERP experience, JD Edwards a plus

Ability to perform repetitious work and maintain a high attention to detail and consistency.

Ability to read, analyze and interpret business documents, technical procedures or operating procedures.

Knowledge of basic manufacturing operations and process flows.

Work independently and collaboratively with the team.

Proficient in Microsoft Office applications.

Ability to commute / relocate :

• Skokie, IL 60076 : Reliably commute or planning to relocate before starting work (Required)

Work Location : In person.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks

You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You'll Also Get

Career Opportunity : Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development :

Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture :

We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.

Purpose-Driven Company :

You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement :

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights : Workplace discrimination is illegal (eeoc.gov)