Talent.com
Customer Experience Supervisor

Customer Experience Supervisor

Crescent Electric Supply CompanyLee's Summit MO
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

As the Area Customer Experience Supervisor of the Great Plains Super District, you will drive the standardization and optimization of processes that drive the Customer Experience with the Inside Sales team and will adhere to the metrics that have been developed to measure these outcomes in relation to our organizational goals. In this role, you will oversee three critical workstreams : customer value & optimization, customer experience representatives development, training & optimization, and CX operations improvement.

As the leader, you will remove barriers, escalate issues, and provide the resources needed to build and empower an effective team. You will also ensure the team meets critical milestones, divisional commitments, and financial goals and timelines.

This is a hybrid position supporting the following branches in Missouri : Kansas City & Lees Summit

PRIMARY DUTIES :

Execute Crescent Electric’s strategy to optimizing the Customer Experience and Service framework in accordance with customer expectations and ensuring the realization of profitability

Lead the optimal team support structure and talent to support the design, changes and deployment

Lead, and manage Inside Sales team across multiple geographical locations

Collect and provide analysis to ensure service optimization

Drive the business forward through continued leadership and insights while developing and strengthening the service workforce

Drive the performance, development and growth of the Customer Experience Team

Directly supervise a team of approximately 10 Customer Experience Representatives.

Responsible for employee development and training in collaboration with Area Customer Experience Manager and corporate Training department

Drive field level profitability through various methods in conjunction with the corporate Pricing Team and field level analysts

Be the point of contact for communicating any field feedback to the corporate Supply Chain and Pricing teams

SKILLS :

Strong team player who operates with high levels of integrity, trust and respect for the individual. Must take an authentic approach to collaboration leading to a collective success across the broader end-to-end organization

In-depth knowledge of all facets of a distributorship.

Experience in training and developing employees.

Strong analytical and problem solving skills.

Excellent interpersonal skills. Responsive to customer and business requests.

Outstanding listening and process diagnosing skillsets and an ability to create ethical and effective solutions in a team environment.

Strong written and verbal communication skills.

High energy & enthusiasm to establish new approaches to enhance customer experience.

QUALIFICATIONS :

Bachelor's degree from four-year college or university; and minimum of five years of experience and / or training; or equivalent combination of education and experience.

Valid driver’s license.

Total Rewards and Benefits

Crescent Electric's compensation package includes an array of top-tier benefit options, including :

  • Eligibility for health, and dental, vision coverage, 401(k) plan, and flexible spending accounts, subject to plan terms.
  • Eligibility for company-paid benefits such as life insurance, short-term disability, long-term care, and Employee Assistance Program, subject to applicable waiting periods.
  • Excused Absence time off and Paid Time Off (PTO).
  • Company-paid holidays.
  • Other benefits for which you may be eligible includes supplemental life insurance, hospital indemnity, and accident and critical illness benefits with cancer coverage.
  • Eligibility : Employees are eligible for health, dental, vision, and life insurance benefits on the first of the month following 30 days of employment. Employees who are 21 years of age or older will be automatically enrolled in the company’s 401(k) plan once they achieve 90 days of employment.

Family Owned. Culture of Quality. Opportunities to Advance.

Crescent is transforming and we are on a mission  to power the communities we serve through teamwork and relentless customer focus. We have a vision  of uncompromising teamwork committed to becoming the industry leader for our employees, suppliers, and shareholders. At Crescent, you will have the opportunity to develop professionally, grow personally and have the flexibility to balance your life's priorities. Let's serve together. Let's power our communities together. Let's become THE industry leaders... together.

Crescent Electric Supply is proudly an Equal Opportunity Employer. Crescent Electric Supply does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served. Candidates are subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, references check, and a post-offer drug screen.

serp_jobs.job_alerts.create_a_job

Customer Experience Supervisor • Lee's Summit MO

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Customer Experience Coor-PT

Customer Experience Coor-PT

TJXKansas City, MO, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Retail Management - Customer Experience Manager

Retail Management - Customer Experience Manager

MichaelsKansas City, MO, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Coordinator

Customer Experience Coordinator

MarshallsKansas City, Kansas, United States of America
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Experience Solutions Engineer

Customer Experience Solutions Engineer

VirtualVocationsKansas City, Kansas, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Experience Solutions Engineer.Key Responsibilities Engage with customers and partners to translate business requirements into effective solutions Conduct prod...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Retail Experience Supervisor

Retail Experience Supervisor

Best BuyLone Jack, MO, US
serp_jobs.job_card.full_time
As a Retail Experience Supervisor, you'll use your leadership skills to inspire employees to deliver great customer experiences. To accomplish this, you'll focus on providing positive employee exper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Part Time Customer Experience Coordinator

Part Time Customer Experience Coordinator

TJ MaxxKansas City, Kansas, United States of America
serp_jobs.job_card.part_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Client Experience Supervisor

Client Experience Supervisor

BarkleyKansas City, MO, US
serp_jobs.job_card.full_time
At BarkleyOKRP, we are on the front lines of a world-class idea company.We are looking for a Client Experience team member who is prepared to change the trajectory of brands by creating the conditi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Experience Supervisor I - Legends @ Vlg West

Customer Experience Supervisor I - Legends @ Vlg West

JCPenneyKansas City, KS, US
serp_jobs.job_card.full_time
Customer Experience Supervisor.As the Customer Experience Supervisor, you are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Client Experience SupervisorKansas City, MO

Client Experience SupervisorKansas City, MO

BarkleyKansas City, MO, US
serp_jobs.job_card.full_time
This site can't be reached took too long to respond.Checking the proxy and the firewall.Check your Internet connection.Check any cables and reboot any routers, modems, or other network devices you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Manager

Customer Experience Manager

Home DepotLone Jack, MO, US
serp_jobs.job_card.full_time
With a career at The Home Depot, you can be yourself and also be part of something bigger.Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of stor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Experience Specialist - PT

Customer Experience Specialist - PT

Avis Budget GroupKansas City, MO, United States
serp_jobs.job_card.full_time +1
Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Account Manager, Customer Experience

Account Manager, Customer Experience

VirtualVocationsIndependence, Missouri, United States
serp_jobs.job_card.full_time
A company is looking for an Account Manager, Marketing Services.Key Responsibilities Lead client interactions and ensure overall client satisfaction while driving marketing goals Manage project ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Consumer Experience Specialist

Consumer Experience Specialist

VirtualVocationsIndependence, Missouri, United States
serp_jobs.job_card.full_time
A company is looking for a Consumer Experience Specialist.Key Responsibilities Field and resolve inquiries via phone, chat, and other contact methods within the Consumer Experience Center Provid...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
customer experience cooridnator

customer experience cooridnator

TJXOverland Park, KS, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Retail - Customer Experience Manager

Retail - Customer Experience Manager

MichaelsBlue Springs, MO, US
serp_jobs.job_card.full_time +1
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Coordinator

Customer Experience Coordinator

TJXKansas City, MO, US
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Vice President of Customer Experience

Vice President of Customer Experience

VirtualVocationsKansas City, Kansas, United States
serp_jobs.job_card.full_time
A company is looking for a Vice President of Customer Experience.Key Responsibilities Lead and grow a high-performing team across Onboarding, Support, Customer Success, and Ongoing Services Buil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Customer Experience Specialist - Full Time

Customer Experience Specialist - Full Time

Avis Budget GroupKansas City, MO, United States
serp_jobs.job_card.full_time +1
If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service bac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Iowa Customer Experience Specialist

Iowa Customer Experience Specialist

VirtualVocationsIndependence, Missouri, United States
serp_jobs.job_card.full_time
A company is looking for a Customer Experience Specialist 1 to provide high-quality service in a fast-paced call center environment. Key Responsibilities Respond to customer inquiries regarding po...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
customer experience cooridnator

customer experience cooridnator

TJ MaxxOverland Park, Kansas, United States of America
serp_jobs.job_card.full_time
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days