Patient Services Coordinator

Position : Patient Services Coordinator

Department : Home Health

Schedule :  Weekends 8 : 00am – 4 : 30pm (REMOTE)

$30.00 / hour with a shift differential

Job Summary :

The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients.  This role supports the agency’s mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation.

Schedule : Saturday and Sunday, 8 : 00 AM–4 : 30 PM.

Primary Responsibilities :

Intake & Schedule Coordination :

• Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients.
• Receive and process referrals from hospitals, physicians, and other community partners.
• Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling.
• Gather and document necessary patient information, insurance details, and medical history for admissions.
• Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
• Facilitate discharge planning and communicate with inpatient referral sources.
• Maintain accurate records in EHR and ensure regulatory compliance.
• Support overall office operations related to intake and scheduling.

Patient and Family Communication :

Common Expectations :

Knowledge, Skills, and Abilities :

Qualifications :

Core Values :