Bilingual Healthcare Call Agent

A company is looking for a Bilingual Healthcare Call Center Agent - Remote.

Key Responsibilities

Handle inbound and outbound calls, addressing member inquiries professionally

Document all interactions accurately in the system and maintain compliance with healthcare regulations

Escalate complex issues to supervisors as necessary and meet performance metrics

Required Qualifications

Bilingual (English / Spanish) with proficiency in speaking, reading, and writing

High school diploma or equivalent required; associate degree or healthcare certification preferred

1+ year of experience in a call center or customer service role, preferably in healthcare

Ability to multitask and proficiency in Microsoft Office and call center software

Familiarity with medical terminology and insurance processes is a plus