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Claims Service Manager - Auto

Claims Service Manager - Auto

Allcat Claims ServiceSan Antonio, TX, US
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Auto Claims Service Manager

This position is in our San Antonio office and leads a team of auto claims service professionals to deliver outstanding customer service and business results.

Job Responsibilities :

  • Leads their team to achieve goals and objectives by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Maintains staff by recruiting, selecting, orienting, and training employees; manage employee work schedules including assignments, training, vacations, and paid time off, overtime and ensuring coverage for absenteeism.
  • Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
  • Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending process improvements.
  • Appropriately communicates information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
  • Develops critical skillsets of their team as well as assisting their team with career development goals.
  • Handles escalations, DOI complaints and claims with attorney representation.
  • Contributes to business goals, performance metrics, and effectively uses tools & technology.
  • Supports workload surges and / or catastrophe operations as needed to include working overtime during designated catastrophe events.

Minimum Requirements :

  • Bachelor's degree or equivalent work experience.
  • 5+ years auto claims experience
  • Strong analytical and problem-solving skills.
  • Strong customer service skills.
  • Demonstrated knowledge of Microsoft Office products.
  • Must be a team-oriented individual to work with clients, other team members, and internal partners.
  • Availability to work after hours and at the weekend as needed.
  • Excellent verbal and written communication skills.
  • Current TX adjuster license or ability to obtain TX adjuster license (paid by Allcat).
  • Enjoys working in a fast-paced environment and easily acclimates to changes in process / systems for overall improvement of the organization.
  • Ability to learn new technologies.
  • Preferred Requirements :

  • Prior experience leading Injury claim professionals.
  • A minimum of 2 years' experience handling and managing moderate, severe, and complex injury claims including fatalities and catastrophic injuries
  • Experience managing complex coverage claims
  • Multi state claim licenses a plus
  • CA claim handling a plus
  • Bachelor's degree
  • Prior military service
  • Prior customer service experience.
  • Benefits : Eligibility to participate in Comprehensive Benefits Package : Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.

    Job Type : Full-time

    Location : San Antonio, TX

    Salary : $66,000.00 - $85,000.00 per year

    Sign-on bonus included; amount based on experience

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    Auto Service Manager • San Antonio, TX, US

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