Customer Support Specialist

Customer Support Specialist

Unilux Brand is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing top-notch support and ensuring their satisfaction with our products and services. You will handle customer inquiries, troubleshoot issues, and work collaboratively with other departments to enhance the overall customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product-related questions and issues, ensuring a high level of satisfaction.
• Document customer interactions and maintain accurate records for future reference.
• Troubleshoot and resolve customer complaints, escalating more complex issues to the appropriate departments.
• Collaborate with team members and other departments to improve service delivery and customer experience.
• Provide feedback to management on customer trends and suggestions for improving products or services.

Skills, Knowledge and Expertise

Benefits

About Unilux Brand

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.