Loyalty Insights Manager

Who We Are :

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Summary :

The Loyalty Insights Manager will be responsible for managing the Avis Preferred and Budget Fastbreak loyalty programs. The ideal candidate will be responsible for designing, implementing, and optimizing the programs to increase customer engagement and retention. You will work closely with marketing, customer service, and data teams to enhance the overall customer experience, build long-term relationships, and ultimately drive sales growth.

What You'll Do :

• Lead and project manage Avis Budget Group's transformational customer experience and loyalty initiatives
• Analyze customer data, program activity and current market trends to understand the ROI of the loyalty program
• Develop our multi-year vision, strategy, and roadmap for assigned products and programs
• Implement metrics and tracking mechanisms to monitor progress and model the impact of the loyalty program, providing insights to support decision-making and drive continuous improvement
• Partner with leadership across all functional areas such as operations, revenue management, marketing, and sales to ensure there is strategic alignment across enterprise-wide product launch teams
• Benchmark against industry standards to meet customer needs and ensure that product teams understand and drive towards meeting them
• Create targeted campaigns to engage both new and existing customers.

What We're Looking For :

Benefits You'll Receive :

The annual starting salary for this position is between $85,600 $116,776 annually. Factors that may affect starting pay within this range include geography / market, skills, education, experience, and other qualifications of the successful candidate.

The fine print :

Avis Budget Group is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.