Service Superintendent

Job Description

Job Description

Job Summary :

The Service Superintendent manages day-to-day service field operations, ensuring high-quality roof repairs, leak response, preventive maintenance, and warranty services. This role partners closely with the Service Manager, Project Managers, and clients to deliver timely, cost-effective, and safe service work. The Service Superintendent is accountable for leading service crews, coordinating scheduling, ensuring safety compliance, and maintaining strong client relationships.

Duties / Responsibilities :

• Lead, coordinate, and supervise service foremen and technicians across multiple active service jobs.
• Ensure repairs, leak calls, preventive maintenance, and warranty work are performed safely, efficiently, and to company quality standards.
• Partner with the Service Manager to schedule daily / weekly assignments, material loading, and equipment needs.
• Oversee work in progress, monitoring labor hours, material usage, and safety practices.
• Respond quickly to emergency service requests, making sound decisions under pressure.
• Communicate effectively with clients, building owners, property managers, and general contractors during site visits.
• Ensure foremen receive complete job information and client requirements prior to dispatch.
• Review and approve service reports, photos, and documentation submitted by crews; ensure timely upload to Dataforma.
• Support preparation of proposals and change orders by providing accurate field notes and scope feedback.
• Assist with warranty inspections and service audits to ensure compliance with manufacturer standards.
• Maintain and enforce strict safety ownership of all service job sites, including toolbox talks and incident reporting.
• Train, mentor, and coach service foremen and technicians to ensure technical expertise, customer service, and adherence to company values.
• Monitor inventory control for service materials, tools, and equipment; coordinate replenishment as needed.
• Complete daily / weekly field reports detailing service activities, labor, and job conditions.
• Perform other tasks as assigned by Service Manager or leadership.

Required Skills / Abilities :