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Associate Software Support Technician
Associate Software Support TechnicianVirtualVocations • Indianapolis, Indiana, United States
Associate Software Support Technician

Associate Software Support Technician

VirtualVocations • Indianapolis, Indiana, United States
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A company is looking for an Associate Software Support Technician to provide technical and engineering support to customers and internal teams.

Key Responsibilities

Respond to incoming customer tickets and calls / emails

Provide solution support for existing clients and document technical inquiries in the ticketing system

Foster strong customer relationships and participate in a rotating on-call schedule

Required Qualifications

Minimum 2 years of experience in a customer support environment

Minimum 2 years of experience in a technology environment with a software / hardware background

Knowledge of customer support best practices, including support case lifecycle

Proficiency with Microsoft Office applications

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Support Technician • Indianapolis, Indiana, United States

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