Desktop Support Engineer

THIS IS A CONTRACT TO HIRE OPPORTUNITY

Job Title : End User Compute (EUC) Technician

Reports to : Infrastructure Manager

Schedule : On-site 4 days per week, with flexibility to be present on additional days when critical needs arise

Role Overview

Looking for an EUC Technician to lead the design, deployment, and management of our client's enterprise endpoint platforms (Microsoft Intune and Jamf), support Office 365 administration, manage video conferencing infrastructure, and act as the Tier 3 escalation point for our Helpdesk.

This role bridges the Infrastructure and Helpdesk teams, ensuring consistent endpoint management, unified standards, and improved visibility across offices and Distribution Centers. The EUC Technician will identify systemic issues across teams, present findings with actionable solutions, and help strengthen alignment between Infrastructure, Helpdesk, and Security.

This position reports to the Infrastructure Manager and works closely with Security, Compliance, and Support leaders to ensure a secure and seamless end-user experience.

Key Responsibilities

Endpoint Management and Architecture

• Design and manage configurations in Microsoft Intune (Windows) and Jamf Pro (macOS)
• Oversee device lifecycle management : enrollment, compliance, patching, and deprovisioning
• Lead efforts to improve endpoint security, automation, and standardization
• Track and report on device metrics, compliance, and health

Office 365 Administration

Infrastructure and Helpdesk Collaboration

Video Conferencing and Collaboration Tools

Solution Design and Continuous Improvement

Team and User Interaction Skills

Required Skills and Experience

Preferred Qualifications