Talent.com
Lead Tech / Crew Chief
Lead Tech / Crew ChiefServiceMaster Restore 5590 - Plainville • Worcester, MA, US
Lead Tech / Crew Chief

Lead Tech / Crew Chief

ServiceMaster Restore 5590 - Plainville • Worcester, MA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Benefits :

  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Position Overview

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Benefits & Perks

  • Competitive benefits and wages include :
  • Competitive wage plus bonus structure

  • Medical & Dental Benefits
  • 401K Matching Retirement Plan
  • Paid Time Off (Vacation, Sick, and Holidays)
  • Growing company with opportunities for advancement for those who desire it
  • Uniforms and Tools provided
  • Option for a flexible schedule
  • Paid training provided
  • Job Responsibilities

  • Knowledge of the disaster restoration industry
  • Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
  • Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
  • Performs daily monitoring and required activities on all active jobs to residential and / or commercial customers with a sense of urgency
  • Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
  • Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
  • Completes sketch and scope sheet for estimate, complete drying records using mobile software
  • Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
  • Resolves issues with customers communicates customer issues, daily job activities with key company staff
  • Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
  • May train new technicians or key operational team members
  • Ensure safety standards are being followed during all active jobs
  • Valid Drivers License and satisfactory driving record
  • Strong verbal and written and communication skills
  • Strong problem solving and customer service skills
  • Must be able to prioritize activities and meet deadlines
  • Experience with entering data using a tablet or mobile phone
  • Report to work on time in a clean, complete uniform
  • Read and follow product label usage instructions
  • Job Requirements

  • High school graduate or equivalent
  • Valid driver's license and satisfactory driving record
  • Good verbal and written and communication skills
  • Role models customer service expectations with homeowners, adjusters, vendors etc.
  • Knowledge of disaster restoration or construction industry
  • Proficient with using mobile software to enter data
  • Experience with using Xactimate is preferred but not required
  • Must be able to prioritize activities and meet deadlines
  • Experience in training and managing others
  • Strong problem-solving skills
  • Communicates customer issues, job activities with key company staff
  • Certifications are preferred, but not required :
  • ASD Applied Structural Drying Technician

  • FSRT Fire & Smoke Restoration Technician
  • OCT Odor Control Technician
  • WRT Water Damage Restoration Technician
  • Physical Demands and Working Conditions

    Incumbent must be prepared to :

  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
  • Express or exchange ideas with others and receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Be exposed to various inside and outside working conditions : The change of environment such as with or without air conditioning and heating.
  • Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

    serp_jobs.job_alerts.create_a_job

    Crew Chief • Worcester, MA, US

    Job_description.internal_linking.related_jobs
    Insulation and Weatherization Crew Lead

    Insulation and Weatherization Crew Lead

    Absolute Energy Solutions • Sutton, MA, US
    serp_jobs.job_card.full_time
    Weatherization And Insulation Crew Lead.Absolute Energy Solutions, a Mass Save Partner, is seeking an experienced, highly motivated Weatherization and Insulation Crew Lead to join our team in Sutto...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Marketplace Automation & Growth Lead

    Marketplace Automation & Growth Lead

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Marketplace Automation & Growth.Key Responsibilities Own the systems, strategy, and execution of the quoting engine and automation infrastructure Collaborate c...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Experienced Crew Chief

    Experienced Crew Chief

    Servpro • Waltham, MA, US
    serp_jobs.job_card.full_time
    Experienced Crew Chiefs (Lead Technician or Supervisor) Wanted.SERVPRO of Waltham / Watertown is now hiring experienced Crew Chiefs (Lead Technician or Supervisor). We respond to water, fire, and mold...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Restoration Crew Chief

    Restoration Crew Chief

    SERVPRO of Framingham • Hopkinton, MA, US
    serp_jobs.job_card.full_time
    Servpro Framingham, Newton / Wellesley, Norwood, West Roxbury / Foxborough, Natick / Milford offers : .As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the co...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Chief Architect Lead

    Chief Architect Lead

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Chief Architect Lead to oversee the technical design and integration of a Department of Defense enterprise modernization initiative. Key Responsibilities Lead the design...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Scala Team Lead

    Scala Team Lead

    VirtualVocations • Lowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scala Team Lead.Key Responsibilities Drive the definition and implementation of new architecture for long-term scalability and efficiency Act as a mentor to employees,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Chief of Staff

    Chief of Staff

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Chief of Staff.Key Responsibilities Translate leadership priorities into actionable plans and ensure follow-through across teams Own and refine operational processes s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Site Reliability Engineer Team Lead

    Site Reliability Engineer Team Lead

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Site Reliability Engineer, Team Lead.Key Responsibilities Ensure 24x7 availability of production application systems Drive initiatives to improve operational efficienc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Sales Team Lead

    Sales Team Lead

    VirtualVocations • Lowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Team Lead - Sales.Key Responsibilities Lead and motivate a sales team to achieve revenue, conversion, and upsell targets Conduct coaching sessions and p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Construction and Mitigation Crew Chief

    Construction and Mitigation Crew Chief

    Paul Davis Restoration of Boston Metro MA • Belmont, MA, US
    serp_jobs.job_card.full_time +1
    Paul Davis Restoration is a franchise organization that provides services to cleanup and repair damage to residential and commercial properties due to water, fire, mold, storm, or other disasters.F...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Renewals Strategy Leader

    Renewals Strategy Leader

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Leader, Renewals Strategy and Planning.Key Responsibilities Develop and implement strategies for customer renewals to maximize retention Analyze data to identify trend...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Crew Lead

    Crew Lead

    Work With Your Handz • Foxborough, MA, US
    serp_jobs.job_card.full_time
    Join our dedicated team as a Crew Lead in the tree service industry, where you'll lead and empower a crew of two to five members to deliver exceptional tree care services.This role is crucial f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Cloud Architecture Leader

    Cloud Architecture Leader

    1010 Analog Devices Inc. • Wilmington, MA, United States
    serp_jobs.job_card.full_time +1
    NASDAQ : ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Sales Leadership Development Architect

    Sales Leadership Development Architect

    VirtualVocations • Worcester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Enablement Architect - Sales Leadership.Key Responsibilities Design and architect comprehensive leadership development programs for sales leaders Align program...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Centricity Lead

    Customer Centricity Lead

    VirtualVocations • Lowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    Manager, Customer Centricity - Business Cards & Payments (Remote).Key Responsibilities Partner with teams across BC&P to deliver on strategic roadmaps and ensure timely project execution Drive i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Healthcare Customer Success Team Lead

    Healthcare Customer Success Team Lead

    VirtualVocations • Lowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Team Lead, Customer Success, Health Care.Key Responsibilities Manage and lead a team of Customer Success Managers (CSMs) while serving as a CSM for key customer relatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Lead Tech / Crew Chief

    Lead Tech / Crew Chief

    IICRC • Worcester, MA, US
    serp_jobs.job_card.full_time
    ServiceMaster Restore Franchise Position.Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews document...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Experienced Crew Chief

    Experienced Crew Chief

    IICRC • Waltham, MA, US
    serp_jobs.job_card.full_time
    Experienced Crew Chiefs (Lead Technician or Supervisor).SERVPRO of Waltham / Watertown is now hiring Experienced Crew Chiefs (Lead Technician or Supervisor). SERVPRO responds to water, fire, and mold ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted