Senior Manager, Global Business Applications - Oracle (Winston-Salem)

Oracle Cx Cloud Delivery Lead

Coordinate team to implement Oracle SaaS solutions for Herbalife's business groups, particularly in Oracle Cx.

Collaborate with business partners and diverse teams to understand goals, needs, and challenges for crafting Cloud solutions. In addition to business partners, this position will liaise with vendors, project managers & other tech groups on implementation aspects of the project. This position will be responsible for the overall delivery quality of the project by ensuring team's alignment to standard practices and procedures and support the solution post implementation.

How You Would Contribute :

• Lead a team of developers and analysts to drive and implement Oracle Cx cloud, focusing on Oracle Service Cloud, including integrating Cx with Custom solutions running on Oracle Cloud and CTI integrations. Focus on solution architecture and team mentoring to build high-performing teams.
• Lead and be responsible for the full Oracle Service Cloud implementation lifecycle requirements gathering, analysis, compose, development, testing, debut, and post implementation support, ensuring guidelines are followed throughout the life cycle.
• Manage the Service Cloud product roadmap in alignment with business goals and needs.
• Deliver high-quality presentations and demonstrations, lead and conduct meetings with the business teams, articulate product features and benefits of the Oracle Cx Cloud solutions that satisfy business goals.
• Supervise direct reports and consultants, assign daily activities, ensure quality and timely delivery and promote a positive team spirit.
• Build and maintain strong relationships with business teams, understand their needs and deliver exceptional experiences
• Engage with vendors, business leads, project managers, and other multi-functional teams to develop global solutions for Herbalife's business divisions.
• Manage project plans, execution and resource assignments to deliver projects
• Be responsible for running production systems without system issues and manage the daily production support activities
• Be very dynamic in a fluid environment.
• Good understanding of Scaled Agile practices for managing project lifecycle activities, representing and leading the team through agile cere
• Good communicator with a curiosity about product vision, coordination, and leadership.

Supervisory Responsibilities :

Skills and Background Required to Be Successful :

Experience :

Education :

Preferred Qualifications :

US Benefits Statement

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life / AD&D Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life / Critical Illness / Hospitalization / Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.