Front Desk Manager - Crowne Plaza Virginia Beach, VA

Overview

Stoneridge Mountain Resort & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for Crowne Plaza Virginia Beach Town Center, VA.

Job Purpose : To assist in the operation of the Front Office to include guest services, group bookings / coordinator and meeting requirements, administrative tasks assigned by General Manager including AP entries, payroll hours, tracking and timely month end reports. Will be responsible for leading the Health and Safety Committee and will be the Associate Cultural Champion recognizing special occasions and organize associate events. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.

Responsibilities

• Manage and lead the operations of the front desk / night audit to ensure an optimal level of service and hospitality is provided to the guests.
• Be self-motivated and use time wisely.
• Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Will be available to cover vacation days and time off requests.
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Promptly respond to and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Promote "preferred" guest program and provide recognition and benefits to all current members.
• Accept payment for guests' accounts both at the time of registration and at checkout.
• Answer telephone promptly and properly, being polite, courteous, and friendly.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Maintain open line of communications with each department.
• Respond positively to new ideas; openly accept developmental feedback.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including those contained in the associate handbook.
• Properly handle and account for keys.
• Lead the Health and Safety Committee, Binder / Documentation and be knowledgeable of emergency procedures and security concerns.
• Promote an accident prevention program to minimize liabilities and related expenses.
• Perform other assignments as directed by the General Manager.
• Identify and record special billing instructions; clear Accounts Receivable monthly; AP invoice entry; proofs payroll hours timely for all departments; track and balance accounts.
• Assist in month end accounting tasks, including owner tracking information, OTA commissions, and balancing accounts before month end.
• Assume the responsibilities of the General Manager in his / her absence.

Qualifications and Requirements

Job Requirements

Other

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