Policy Operations Specialist

Policy Operations Specialist

As a Policy Operations Specialist, you will be essential in delivering an exceptional experience to Hiscox clients by ensuring accurate and efficient execution of policy administration tasks. Reporting to the Policy Operations Manager your primary responsibilities will include managing broker and client requests for mid-term policy changes, endorsements, cancellations, policy binding, and renewals.

In addition to these core responsibilities, you may also be involved in project work aimed at improving and streamlining policy operations processes. This could involve contributing to initiatives that enhance workflow efficiency, support compliance, or improve client outcomes.

Job Duties :

• Establish highly trusted and supportive relationships with our brokers, clients and internal teams
• Execute mid-term policy changes, including endorsements, coverage amendments and policy renewals
• Execute on other policy maintenance activities like binding, policy issuance and other related tasks as needed
• Deliver consistent and timely responses to policy servicing requests and issues
• Drive additional value by identifying areas to improve processes and procedures, focused on delivering great broker and client experiences and increasing operational efficiency
• Assist with documenting day-to-day processes and improvements

About You :

Nice To Have :

What We Offer :

Salary : $50-$60k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Please note that this position is hybrid and requires two (2) days in our office weekly