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Regional Solution Sales Manager
Regional Solution Sales ManagerArmstrong Fluid Technology • New York, NY, US
Regional Solution Sales Manager

Regional Solution Sales Manager

Armstrong Fluid Technology • New York, NY, US
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Job Description

Job Description

Salary : $150000

Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a result of the ongoing growth and expansion of our Services business, Armstrong Fluid Technology is looking for a Regional Solution Sales Representative to support our Eastern US Sales channels. The RSM will be responsible for growing our Lifecycle Services Offerings (Digital Services, Start-up, Commissioning, Maintenance, Energy Retrofits, Energy Upgrades, Optimization, Replacement Parts, and Training) to owners, engineers, contractors, and parts dealers in collaboration with our reps and Armstrong NSMs, RSMs.

The ideal candidate will be working in a hands-on-field service environment with a strong commitment to customer service. The incumbent shall participate in development and execution of the organizations strategic initiatives of Digital services, energy upgrade and optimization. The incumbent will act as a key contact to other service and sales representatives firms, advocate for the customer within the organization and provide feedback to factory (QA, Engineering, and Manufacturing) to improve the products and processes of the company.

This position is based in the USA supporting the East Coast and reports directly to the National Solution Sales Manager, US.

Key Accountabilities

Sales Strategy and Opportunity Management

  • Own and execute regional service sales strategy and achieve bookings, sales and margin targets
  • Build and manage a funnel of sales opportunities for Lifecycle Services by aligning closely with Regional Sales Managers and Armstrong Representatives
  • Collaborate with Key Accounts owners to ensure that Lifecycle Services are integral to the KAM plans for Owners, Armstrong Representatives, Agents, Consulting Engineers, Contractors and other value chain stakeholders
  • Collaborate with National Field Service Manager to support an existing network of Armstrong Solution Providers (ASP) as a key channel for field services, digital services, energy upgrade and optimization
  • Collaborate with the Offering Manager, Armstrong Platform & Ecosystem to build a new sales channel of Control Distributors / Representatives for control and optimization solutions
  • Own key account plans for major ASP. Build call plans and sales activities associated with increasing services sales to or through these accounts.
  • Work closely with Armstrong Aftermarket Services to ensure that opportunities identified by technicians are followed through to close.
  • Actively participate with Offering Managers to build and enhance service offers based on feedback from customers

Customer Support and Service Delivery

  • Travel to customer sites to conduct troubleshooting and analysis on Armstrong products, including start-ups for Design Envelope equipment, configured building equipment, control systems, and central plants, as well as remote monitoring for system performance assurance.
  • Handle service calls and field service issues in a timely, professional manner, ensuring customer satisfaction and implementing corrective actions as needed.
  • Communicate with customers regularly to address concerns and ensure their needs are met.
  • Provide on-site training seminars for Armstrong representatives and customers to facilitate product knowledge and effective use of services.
  • Maintain strong relationships through customer phone support, on-site service visits, and system commissioning activities.
  • Initiate Service Warranty claims through Armstrongs service management system.
  • Assist with the processing of returned goods.
  • Collaboration and Process Improvement

  • Collaborate with Armstrong Aftermarket Services to ensure that opportunities identified by technicians are followed through to close.
  • Work with Offer Managers to enhance service offerings based on direct feedback from customers.
  • Actively participate in the qualification and supervision of third-party service representatives to ensure quality standards.
  • Create and maintain accurate service information in the companys enterprise database.
  • Utilize Armstrong CRM tools daily to track activities and manage opportunities efficiently.
  • Ensure that personal and team utilization targets are met consistently.
  • What Were Looking For

    To thrive in this role, you should bring :

    Education & Experience

  • Engineering degree Mechanical or Electrical
  • 5+ years of sales experience working with engineering, manufacturing, and distribution operations
  • Prior experience in selling services
  • 3+ years of direct experience working with control systems, building automation systems, and troubleshooting different serial or ethernet-based communication protocols (BACnet, Modbus, TCP / IP, MSTP)
  • Previous experience conducting training and development classes for customers
  • Service background in engineered product manufacturing / marketing / distribution organization (advantage)
  • Technical Skills

  • Demonstrated knowledge of HVAC systems (chillers, cooling towers, pumps, AHUs, building management systems)
  • Proficient in reading wiring diagrams
  • Strong understanding of IP networks
  • BAS programming, commissioning, and start-ups (preferred)
  • Ability to deliver technical support, coaching, and direction to end users and service technicians
  • Soft Skills

  • Clear, logical thinking and quantitative analysis skills
  • Strong problem-solving abilities; able to define technical requirements and simplify complex problems
  • Ability to provide clear, well-structured recommendations
  • Strong organizational skills : set objectives, handle multiple tasks, prioritize work, and drive results
  • Adaptability to work both independently and collaboratively
  • Ability to quickly learn new tools and technologies
  • Why Armstrong Fluid Technology?

    By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

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