EN Content Designer New Remote, United States

Overview

CTEC is a technology firm providing modernization, digital transformation, and application development services to the U.S. Federal Government. Headquartered in McLean, VA, CTEC has over 300 team members on mission-critical systems for agencies such as the Department of Homeland Security, Internal Revenue Service, and the Office of Personnel Management. The work we do impacts millions of U.S. citizens daily as they interact with the systems we build. The company has grown rapidly and has recently received an investment from Main Street Capital Corporation. We are expanding capabilities in cloud development and national-security focused agencies within the Department of Defense and U.S. Intelligence Community.

We are seeking to hire a EN Content Designer to join our team.

Join Us in Empowering Lives Through SSA's Employment Support Initiatives

The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you will support this mission by helping people unlock their potential and create brighter futures.

Responsibilities

• Oversee user access management for THOR / iTOPPS, including onboarding, permissions updates, and deactivation in line with security protocols.
• Coordinate and monitor system security, ensuring compliance with SSA, Privacy Act, and federal data protection standards.
• Design, update, and manage content within THOR / iTOPPS to ensure clarity, accuracy, and alignment with EN program goals and user needs.
• Assess, prioritize, and provide recommendations for system enhancements to improve content delivery, usability, and functionality.
• Test and validate new features, content updates, and system modifications prior to implementation to ensure quality and compliance.
• Collaborate with IT, security, and program stakeholders to troubleshoot system issues and coordinate timely solutions.
• Draft, review, and update user documentation, training materials, and reference guides related to content and system changes.
• Conduct periodic quality assurance checks and audits of content accuracy and access rights.
• Support Section 508 compliance initiatives by ensuring all content and system interfaces meet accessibility standards.
• Prepare regular reports on system access, security incidents, content changes, and user feedback for management review.

Requirements

Clearance

Must be a US Citizen and able to obtain and maintain an SSA Public Trust clearance.

Benefits

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Any information provided will be recorded and maintained in a confidential file. We do not discriminate on the basis of protected status. If you belong to protected categories, select accordingly for compliance with VEVRAA and other laws.

Disability Status and Eligibility (voluntary) : information about whether you have a disability is requested to measure compliance with equal opportunity obligations. A list of disability categories may be used to describe disabilities; providing this information is voluntary and confidential. For details, see the U.S. Department of Labor's OFCCP guidance.

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