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Vice President Branch Operations & Facilities

Vice President Branch Operations & Facilities

Elements FinancialIndianapolis, IN, US
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Job Description

Job Description

This is an exciting opportunity to join our high growth Branch Operations team; but first, here is a little bit about Financial Elements :

WE MAKE MONDAYS MORE ENJOYABLE.

There are many ways to describe the Elements culture : fun, meaningful, supportive, and full of opportunities. See here for more information - https : / / www.elements.org / careers / our -culture /

Today we serve the employees of 150+ organizations around the U.S. We currently rank among the top 3% of credit unions nationally with 100,000+ members. We have the resources, staff, and expertise to support our members with unparalleled service and leading-edge technology.

Now let's get into this exciting role!

Elements Financial is a Best Place to Work because our employees are empowered to Be the Expert, Live the Purpose, and Grow the Business. Our Purpose is to Empower Members to Achieve Financial Success . The Vice President of Branch Operations & Facilities is responsible for leading the strategic and operational performance of our retail banking branches throughout the organization. This role plays a critical part in launching and scaling new branch locations, overseeing facilities, and ensuring consistent delivery of exceptional member experience and financial performance. They bring deep experience in retail banking, branch development, and multi-site leadership.

You will learn how to be the expert to best serve our members :

  • Demonstrate knowledge of all functional areas of credit union, including broad product knowledge and the financial drivers of the credit union. Possess the ability to utilize this information to make critical, influential, and strategic decisions.
  • Drive financial performance across branches, including deposit growth, loan production, and member satisfaction.
  • Champion initiatives that enhance the member journey across all branch touchpoints.
  • Ensure all branches operate in accordance with banking regulations, internal policies, and audit standards.
  • Monitor Key Performance Indicators (KPIs) and provide regular performance updates to executive leadership.

You will make a difference as you live out our purpose :

  • Manage branch and corporate facilities, including maintenance, innovation, space planning, vendor management, lease administration and compliance with safety and regulatory standards.
  • Serve as primary liaison for corporate office infrastructure, including security, utilities, and emergency preparedness.
  • Manage budgets and contracts related to corporate real estate and facilities services.
  • Ensure compliance with local, state, and federal regulations related to building operations and workplace standards.

    • You will help grow the business :

  • Work to achieve the organization's overall strategic goals and vision. Contribute to the sales and profitability requirements of the business as determined by the strategic plan.
  • Maintain awareness of both the external and internal competitive landscape, opportunities for expansion, member growth, industry developments and standards. Be aware of any opportunities that the organization can leverage for growth and innovation.
  • Implement organizational strategies to support growth, innovation, and operational efficiency.
  • Partner with internal teams and external vendors to plan, launch, and operationalize new branch locations, ensuring alignment with brand standards and member experience goals.
  • Collaborate with executive leadership to align facilities strategy with organizational growth and employee experience.
  • Oversee capital projects, renovations, and workplace safety initiatives.

    • You will continue to grow professionally :

  • Participate in local and national groups to build and maintain a professional network in the financial and industry.
  • Stay current with knowledge of compliance, facilities management, leadership development, and industry trends through professional networks, conferences, and reading.
  • Participate in appropriate learning opportunities to grow expertise, particularly in soft skills for leading a large organization while leveraging expertise of the Operations / Branch team.

    • You will develop your people :

  • Assume all responsibilities for effectively leading a team, including administrative functions (business plan, budget, strategy, etc.).
  • Ensure all team members clearly understand their expectations, and the entire team is working in a cooperative and collaborative fashion to promote great work as well as a positive internal team environment.
  • Consistently inspire employees to find and reach their potential through ongoing employee engagement, including driving community or outside organizational impact.
  • Recruit, coach, and mentor Branch Managers to build high-performing teams and foster a culture of accountability and service excellence.

    • Qualifications :

  • Bachelor’s degree or 5–7 years of experience in retail banking, with at least 3 years in a multi-branch leadership role.
  • Proven success in launching new branch locations or managing large-scale retail operations.
  • Strong understanding of banking products, services, and compliance requirements.
  • Excellent leadership, communication, and project management skills.
  • Ability to travel regularly within the district.
  • Experience with retail banking design and build-out processes.
  • Familiarity with facilities management systems and vendor coordination.
  • Knowledge of digital banking trends and customer experience innovation.
  • Possess the ability to maintain strict confidentiality.
  • Strong collaboration and communication skills.
  • Ability to leverage skills, knowledge, and experience to invest in our community.
  • Ability to foster an inclusive environment that promotes belonging.
  • A focus on respect and excellent service to both external and internal (team) members.
  • A proven track record of integrity with a demonstrated ability to build trust.

    • Additional bonus compensation is earned in this role.

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