Client Success Manager

Job Description

Job Description

Salary : $50,000 to $65,000 Based on Experience

We are seeking a proactive and relationship-driven Client Success Manager (CSM) to join our team.

In this role, you will be the trusted advisor for our clients and partnersdriving satisfaction, retention, and growth through exceptional support and strategic guidance. The CSM acts as a liaison between clients / partners and internal departments including Sales, Product, Marketing, Finance, and Operations to ensure a seamless client experience from onboarding through ongoing service delivery.

If you thrive in fast-paced environments, enjoy problem-solving, and are passionate about delivering White Glove customer support, we want to hear from you.

Essential Functions

• Client / Partner Relationship Management- Serve as the primary point of contact for assigned clients / partners. Build trusted relationships to ensure ongoing satisfaction and long-term engagement. Allow Sales Team members to focus on new business development.
• Issue Resolution & Escalation Management- Act as the escalation point for client / partner issues. Understand client / partner business needs to deliver tailored solutions.
• Sales Support & Growth Opportunities- Identify upsell and cross-sell opportunities within existing accounts. Assist the Sales team in client / partner engagement and retention strategies.
• Cross-Functional Project Collaboration- Coordinate and / or lead project calls between Engineering, Operations, and Sales. Act as liaison for internal and external project implementation.
• Client / Partner Onboarding & Enablement- Guide new and existing clients / partners through onboarding. Facilitate training, enablement, and product / service adoption.
• Client / Partner Satisfaction Monitoring- Regularly assesses client / partner needs and satisfaction levels. Ensure clients / partners are receiving maximum value from services.
• Portal Training & Support- Train and support users on effective portal use. Maintain relevant content to ensure ease of navigation and alignment with goals.
• Feedback Management- Collect and track client / partner feedback. Advocate internally for improvements based on insights.
• Sales Concession & Credit Review- Act as point of contact for handling sales concession or credit review processes.
• Content & Knowledge Management- Maintain organized, relevant, and up-to-date client-facing content.
• Internal / External Stakeholder Collaboration- Work closely with internal departments and external client / partners to ensure seamless execution and service. Foster internal alignment and drive strategic partner acceleration.
• Other Duties as Assigned

Competencies

Required Education and Experience

Compensation & Benefits

Medical, Dental, Vision

Accrued PTO

How to Apply

If you're a proactive, organized client success manager looking for a fast-paced and supportive team environment, wed love to hear from you. Apply today and help support the success of TailWind Voice & Data.