Regional Manager, Client Success

Regional Manager Client Success

With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.

Now we just need you!

The Regional Manager Client Success (RMCS) leads a team of Success Managers, supporting them to ensure the long-term success, satisfaction, and growth of our clients by driving strategic alignment and delivering innovative solutions. The RMCS fosters a collaborative and high-performing team environment, ensuring team members leverage strong communication and consultative skills to contribute to both client growth and internal initiatives. The RMCS promotes continuous learning and personal growth within the team, encouraging innovation and the adoption of best practices. They oversee client retention strategies and manage escalation processes to address and resolve client issues promptly and effectively. Acting as a trusted advisor, the RMCS balances client needs with our organizational objectives, leads complex problem-solving initiatives, fosters executive engagement, and identifies new opportunities for client success. The RMCS manages demanding client relationships, drives organizational change, and leads cross-departmental initiatives with a focus on achieving results.

What you'll be doing...

• Team Management Supports and enables the team to follow a consultative approach to drive long-term success, satisfaction, and growth of our clients. Provides updates to senior management and act as an escalation point. Fosters collaboration with other departments to drive internal projects and process improvements.
• Client Relationship Management and Retention Manages the client relationship post-sale, supporting the implementation team and onboarding process.
• Client Support and Escalation Management Proactively addresses support challenges by providing thorough documentation and solution options.
• Product Knowledge, Change Management, and Solution Adoption Guides clients through change management processes, system updates, and the adoption of new solutions.
• Business and Industry Insights Demonstrates strong business acumen, understanding client revenue drivers and strategic goals.
• Cross-Functional Collaboration and Internal Feedback Partners with internal cross-functional teams to enhance client success and satisfaction.
• Professional Development and Mentorship Participates in client events, such as conferences and training sessions.
• Additional Responsibilities : Participates in client-related projects or implementations.

What you'll bring to us

We Support Who You Are.

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information : To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS / SAS employees performing certain job functions may require access to technology or software subject to export or import regulations.