Client Success Manager

A company is looking for a Client Success Manager to lead strategic relationships and ensure long-term client satisfaction and retention.

Key Responsibilities

Maintain 95%+ gross revenue retention by aligning the company's value to client business goals

Lead quarterly business reviews with stakeholders to showcase ROI and ensure ongoing client value

Drive product adoption and integration into client workflows, aiming for 60%+ multi-product adoption

Required Qualifications

4+ years in customer success, account management, or client-facing SaaS roles

Proven track record of driving retention, adoption, and measurable client value

Ability to build relationships with senior and executive stakeholders

Strategic thinker with a data-driven mindset

Experience in fast-paced, high-growth environments