Director, Client Success

Get Started on an Exciting Career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a proven leader to join our team as Director, Client Success. In this role, you will focus on delivering best-in-class service to Element's Clients. This leader will oversee a team of ~80 professionals dedicated to ensuring clients achieve their desired outcomes while using Element's products and services. The function of Client Success is proactive and strategic, focused on long-term partnerships. This team is a critical driver of Client satisfaction, retention, and growth, ensuring that Element's service exceeds client expectations and achieves their key outcomes.

What You'll Do

Team Leadership and Management

• Lead a team of ~80 client service professionals, ensuring alignment with organizational goals and client priorities.
• Foster a high-performance culture focused on accountability, collaboration, and growth.
• Support employee growth & development to ensure employee engagement and retention.
• Support organizational growth through strategic resource management & workload distribution

Service Delivery Excellence

Continuous Improvement

Strategic Client Partnerships

Basic Qualifications

Preferred Qualifications

Location : Hopkins, MN

The hiring base salary range for this position is $124,600 to $171,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.