Director Client Solutions

Client Solutions Director

As a Client Solutions Director, you will play a pivotal role in driving strategic growth, operational excellence, and client satisfaction. You'll lead the planning and execution of high-impact retail initiatives, manage cross-functional teams, and serve as a key liaison between clients, field teams, and business operations.

Responsibilities :

• Lead strategic growth initiatives, including new business development, capacity and resource planning, and profitability management.
• Represent the company and principal clients during the negotiation and execution of in-store special projects, ensuring accurate billing, reporting, and post-project analysis.
• Build strong relationships with clients, field management, and internal teams (including Impact Business Operations and CORE Grocery / Walmart) to foster collaboration and drive results.
• Define and communicate category requirements, goals, and expectations to the Retail organization for seamless execution.
• Refine category frameworks and collateral to ensure clarity and consistency across all retail touchpoints.
• Coordinate project setup in internal systems and ensure timely, accurate billing and documentation.
• Analyze and report category data in partnership with Retail Analysts, delivering insights that inform strategy and enhance performance.
• Develop internal project recaps to support knowledge sharing and continuous improvement.
• Identify revenue enhancement opportunities by reviewing project data and preparing supporting documentation and presentations.
• Partner with Client Solutions Managers and support staff to ensure alignment and execution across all initiatives.
• Contribute to the design and enhancement of proprietary systems and tools as needed.
• Travel as required to support client meetings, project execution, and team collaboration.
• Perform other duties as assigned, contributing to a culture of innovation, accountability, and excellence.

Qualifications :

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About Us :

Acosta is a part of Acosta Group a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.