Customer Success Director

Job Description

Job Description

About Vumedi :

Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, and have additional offices in Minneapolis, MN, and Zagreb, Croatia.

What you'll do :

• Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations
• Partner with customers to develop strategy for higher performance and ROI on the platform
• Educate customers to become Vumedi experts and understand the value in digital peer to peer education
• Lead the development, management and execution of Vumedi's customer programs, tracking to deadlines, communicating updates and delivering above customer expectations
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
• Maintain detailed CRM records to document customer status and updates
• Achieve / exceed renewal rate target across assigned accounts
• Regularly engage key stakeholders to communicate ROI and reinforce value proposition
• Be an industry expert and partner cross-functionally to solution and advocate on behalf of your customers
• Collaborate with internal teams to ensure customer requirements and goals are met

How you can do more than account management :

Who you are :

Additional Desirable Experience :

Why Work at Vumedi :

Learn more about Vumedi