Business Systems and Operations Manager

Job Description

Job Description

Reports To : Director of SalesWhy AEW?

Automatic Entrances of Wisconsin is the leading automated door company in the state, known for our industry expertise, commitment to innovation, and a successful, customer-focused sales team. We specialize in serving key sectors including Education, Government, Healthcare, and Transportation & Infrastructure. Our company is dedicated to providing growth opportunities for our employees while delivering exceptional products and services to our clients.

AEW is seeking a highly organized, tech-savvy Sales Operations Manager to streamline sales processes, manage CRM systems, and serve as the right-hand support to our Director of Sales. This is a fully in-office role ideal for someone with strong communication skills, CRM experience, and a knack for keeping teams aligned and accountable.

What You'll Do

• CRM Ownership : Take full ownership of our sales pipeline by leading the adoption and optimization of ServiceTitan. Act as the CRM power user and internal advocate, ensuring clean data, timely updates, and full visibility for the leadership team
• Sales Process Support : Assist with drafting proposals, building bids, updating quoting templates, and tracking open opportunities
• Internal Coordination : Act as a liaison between Sales, Project Management, and Service to ensure handoffs are smooth and no revenue slips through the cracks
• Reporting & Insights : Pull sales reports, track KPIs, monitor rep activity, and highlight pipeline gaps or process inefficiencies
• Sales Support : Assist the Director of Sales with scheduling, customer communication, presentation prep, and administrative follow-ups
• Inside Sales & PM Program : Manage follow-ups on PM bids, send quotes, handle account reconciliations, conduct customer outreach for PM renewals, and assist with light upselling
• Process Improvements : Help build and refine repeatable systems that enable the sales team to sell more efficiently and consistently

What You Bring

Bonus Points

What We Offer