Operations Manager, Research Support Admin

Business Operations Manager

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Salary Range $90,000.00 - $165,750.00

Overview

The Business Operations team supporting the Vice Provost for Research (VPR) portfolio is seeking an experienced business operations professional to join our group. Our team supports a diverse portfolio of twenty (20) distinct units including central research support units, research cores, centers, and institutes, comprising approximately 300 FTEs and a combined $85M annual operating and capital budget. This role is ideal for a collaborative and service-oriented individual who thrives in a fast-paced, high-volume environment. The successful candidate will bring a strong working knowledge of Yale's business policies, procedures, and systems, and will demonstrate the ability to quickly assess and respond to evolving customer needs and priorities. Exceptional organizational, analytical, and customer service skills are essential, as is the ability to manage competing demands for time with professionalism and efficiency.

Reporting to the Lead Administrator, this hybrid position provides comprehensive business operations support, including financial reporting and analysis across general appropriations, unrestricted, and gift funds. The Operations Manager will serve as a key partner to faculty and staff across the VPR portfolio, contributing to the advancement of Yale's research mission through thoughtful, proactive, and solutions-oriented support.

Skills and Abilities

Proficiency with the Yale Budgeting Tool. Ability to manage multiple labor and financial plans.

Proficiency in Workday HCM and Financials. Well versed in both WD HCM and Financials processes, workflow, and reporting. Has the ability to adapt quickly and become expert in frequently changing business environments and conditions. Has the ability to train and subsequently coach users in essential tasks, e.g., initiating purchase orders and expense reporting.

Strong computer skills including an excellent command of Excel. Ability to manipulate downloaded data to produce meaningful reports, highlighting budget to actual variance and trends. Well-developed analytical and quantitative skill.

Ability to adapt and thrive in a changing environment, accepting new roles and meeting challenges as they may come.

A reliable collaborator with the skills and ability to resolve issues independently and timely while meeting often competing demands for time. Maintains a commitment to delivering a high-level of customer service to all stakeholders.

Principal Responsibilities

• Administrative Services Manager : Provides efficient and effective delivery and integration of administrative services (academic, financial, research and / or clinical) for which (s)he is accountable. Serves as the unit's point of contact to / from service providers (e.g. Facilities, HR, IT, Procurement, Student Services, Faculty Affairs), ensuring that providers are apprised of unit needs & relevant information, taking action where needed. Monitors the adequacy of service delivered by outside providers. Escalates issues / concerns related to administrative & operational services to the LA.
• Financial Analyst & Manager : Partners with the LA to build financial plans for the unit. Provides comprehensive financial information, analysis and reporting to monitor and evaluate the application of the unit's financial resources, e.g. performance against budget. Recommends adjustments; takes action as appropriate. Oversees daily financial monitoring & authorizes transactions per policy. Provides support to unit's Dean / Director / Chair for financial inquiries. Identifies available financial resources (current / future) & recommends how to deploy efficiently to support unit objectives. Prepares all funds budgets including gathering historical information, providing analysis & quality control. Helps the unit, including faculty, research and analyze funding challenges and opportunities and presents possible options with LA.
• Risk Manager : Implements / maintains strong internal controls in areas of assigned responsibility to provide reasonable assurance of effective and appropriate resource use, accurate financial information, and adherence to contractual obligations and agreements, policies, procedures, and external regulatory requirements. Takes corrective action in order to protect Yale's assets, resources, information and reputation. Identifies, communicates, & addresses issues / concerns in a timely and appropriate manner. Ensures all faculty and staff are knowledgeable of the regulations, policies, procedures & Yale requirements as they pertain to their scope of activity. Escalates issues to the LA as appropriate.
• University Citizen : Connects the unit and University through communication, alignment of priorities, implementation of initiatives, and active engagement in University administrative priorities. Engages in initiatives generated by the LA and the University. Represents unit needs, challenges, and opportunities at the LA and / or University level. Creates opportunities to enhance the image & value of the unit. Shares knowledge & best practices with others.
• Talent Manager and Developer : Utilizes effective practices for attracting, retaining, and developing high quality Business Office talent and other unit non-faculty personnel as assigned. Works with HR partners to participate in selection, performance management and career development processes, as well as to address employee relations issues in line with University guidelines and contractual agreements. Partners with the LA in the assessment of current unit non-faculty personnel and future talent needs. Makes recommendations for the movement of administrative talent and the development of Business Operations staff. Cultivates a diversity of backgrounds and perspectives in the unit.
• Strategic Resource : Partners with the LA (and, when appropriate, with the Dean / Director / Chair) to shape the unit's administrative and operational priorities and support strategic planning process. Translates unit strategy into actions. Recommends resources needed to achieve short- and long-term goals; identifies any factors that may impact the unit's ability to successfully meet its mission and goals. Assesses level of financial and non-financial resources available to achieve the unit's goals, e.g., funding, space, technology, staff capabilities and capacity. Recognizes and raises potential issues, ideas and solutions to LA.
• May perform other duties as assigned.

Required Education and Experience Minimum of a Bachelor's Degree and five years of related work experience including demonstrated leadership, project management and / or supervisory experience; or an equivalent combination of education and experience.

Location 150 Munson Street, New Haven, Connecticut

Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check.

Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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