Talent.com
Patient Care Representative

Patient Care Representative

Silicon Valley Medical DevelopmentMountain View, California, United States, 94040
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Patient Care Representative

El Camino Health Medical Network is currently seeking a talented Patient Care Representative to join our growing healthcare team in Santa Clara County!

Pay : $29.00-$30.00 / hour

Location : Mountain View, CA

Shift : M-F, 8 : 00am-5 : 00pm

El Camino Health Medical Network is recruiting full-time Patient Care Representatives for our El Camino Health Primary Care and Multi-Specialty Care outpatient practices located in Santa Clara County.

The Patient Care Representative (PCR) is the primary point of contact for the practice’s patients. He / she contributes to the overall patient experience and satisfaction. Responsibilities include : answer telephone calls and relay messages, schedule appointments, verify patients’ demographics and insurance information. Additionally, the PCR will review patients’ medical records to assist with patient inquiries, requests for medication refills and coordinate Release of Record requests.

Patient Registration

  • Registers patients and updates existing patient accounts in a courteous and professional manner
  • Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signatures; and, when appropriate, scans copy of patient’s photo ID, insurance card and / or waiver
  • Handles any system red flags as they are encountered
  • Assist patients with registering for MyCare health record system

Call Management

The following activities are performed when assigned to Call Management

  • Handles incoming calls, makes appointments, sends task to providers and support staff as needed
  • Assures all urgent calls are handled in a timely manner

    • Communication and Front-Office Procedures

    The following activities are expected to be performed in a timely , courteous and professional manner in accordance with service level standards :

  • Greet patients and others entering the department
  • Schedules new or follow-up appointments
  • Responds to requests from patients, family members, physicians and staff

    • Electronic Medical Record (EMR) Documentation

  • Manages EMR in-basket(s), work queues and schedule templates as assigned

    • Cashiering

  • Reconciles cash sheet and cash drawer, completes daily and monthly deposit summaries

    • All other duties as assigned including department-specific functions and responsibilities

  • Contributes to the overall patient experience and satisfaction
  • Participates in performance improvement activities
  • Performs other duties as assigned
  • Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

    • Performs work in accordance with established schedules, policies and procedures

    Requirements

  • High School Diploma or GED
  • Minimum 2 years of experience as a Patient Care Representative or in a customer service / guest relations role preferred
  • Experience working with an EMR
  • Ability to accurately type a minimum of 40 WPM
  • Strong verbal and written communications, and active listening skills
  • Solid patient / guest relations skills with the ability to communicate in a professional, courteous and efficient manner
  • Excellent interpersonal and telephone communications skills
  • Legible handwriting
  • Basic math skills necessary to collect payments and balance cash drawer
  • Excellent attention to detail
  • Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information accurately into the EPIC EMR
  • Ability to maintain composure during challenging interpersonal interactions
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow
  • Ability to work effectively as a team member who is flexible, cooperative and willing to assist others
  • Associates degree preferred
  • EPIC EMR experience preferred
  • Bilingual skills preferred

    • PI8c0c5fd5db21-30511-38770374

    serp_jobs.job_alerts.create_a_job

    Patient Representative • Mountain View, California, United States, 94040

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Patient Access Representative (Burlingame)

    Patient Access Representative (Burlingame)

    MedasourceBurlingame, CA, US
    serp_jobs.job_card.part_time
    Schedule : Day shift, 5x8 (07 : 30 AM 5 : 00 PM).We are seeking an experienced Patient Registration Representative to join a hospital-based team in Burlingame, CA. This role is fully onsite and requires...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Representative II

    Patient Access Representative II

    Sutter HealthBurlingame, CA, US
    serp_jobs.job_card.part_time
    Patient Registration Representative.Serves as the face to face point of contact for patients.This job is intended for use by positions employed by a hospital. Obtains all necessary information to re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Patient Navigator

    Patient Navigator

    University of California - San Francisco Campus and HealthSan Francisco, CA, United States
    serp_jobs.job_card.temporary
    Monday through Friday, 8 : 00 AM - 5 : 00 PM.Occasional availability during evenings or weekends is required.The Aftercare Coordinator serves as a dedicated Patient Navigator within UCSF Benioff Childr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Patient Success Advocate

    Bilingual Patient Success Advocate

    VirtualVocationsSanta Clara, California, United States
    serp_jobs.job_card.full_time
    A company is looking for a Patient Success Advocate - Bilingual.Key Responsibilities Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshoot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Care Tech

    Patient Care Tech

    UnavailableSanta Cruz, CA, United States
    serp_jobs.job_card.full_time
    Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24 / 7 emergency care, comprehensive care in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Emergency Patient Care Tech

    Emergency Patient Care Tech

    UnavailableSanta Cruz, CA, United States
    serp_jobs.job_card.full_time
    Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California’s Central Coast. With 24 / 7 emergency care, comprehensive care in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Patient Services Representative (RKLMC)

    Patient Services Representative (RKLMC)

    Asian Health ServicesOakland, California, United States, 94601
    serp_jobs.job_card.full_time
    Patient Services Representative (RKLMC).Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Coordinator

    Patient Care Coordinator

    TradeJobsWorkForce94124 San Francisco, CA, US
    serp_jobs.job_card.full_time
    Patient Care Coordinator : Understands automobiles by studying characteristics, capabilities...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    OR Patient Care Assistant

    OR Patient Care Assistant

    University of California - San Francisco Campus and HealthSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Orthopaedic Institute - Operating Room.The shift for this position is Monday-Friday • •.The Patient Care Assistant (PCA), under the direction of the Registered Nurse and Patient Care Management team,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Tech

    Patient Care Tech

    Common Spirit HealthSanta Cruz, CA, US
    serp_jobs.job_card.full_time
    Dominican Hospital, Santa Cruz, California.Under the direction of the registered Nurse, performs general tasks of patient care and tasks specific to 2West, in accordance with Dominican Hospital pol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care Tech

    Patient Care Tech

    Dignity HealthSanta Cruz, CA, United States
    serp_jobs.job_card.full_time
    Job Summary and Responsibilities.Under the direction of the registered Nurse, performs general tasks of patient care and tasks specific to 2West, in accordance with Dominican Hospital policies and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Care

    Patient Care

    TradeJobsWorkforce94125 San Francisco, CA, US
    serp_jobs.job_card.full_time
    Position Summary : The Patient Care Assistant (PCA) is an individual who possess the skills and knowledge necessary to deliver specific patient care services to selected patients at the direction of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Representative

    Patient Access Representative

    MedasourceBurlingame, CA, United States
    serp_jobs.job_card.full_time
    Schedule : Day shift, 5x8 (07 : 30 AM – 5 : 00 PM).We are seeking an experienced Patient Registration Representative to join a hospital-based team in Burlingame, CA. This role is fully onsite and require...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Service Representative

    Patient Service Representative

    IDR, Inc.Burlingame, CA, US
    serp_jobs.job_card.full_time
    If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!. Position Overview for the Patient Access Representative...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Care Physical Therapist

    Patient Care Physical Therapist

    MedAdventuresAlameda, CA, United States
    serp_jobs.job_card.full_time
    Physical Therapist Role $2,822.Job Summary Position : Physical Therapist Location : Alameda, California Guaranteed Hours : 35 per week Duration : 09 / 22 / 2025 to 01 / 09 / 2026 Care Setting : Skilled Nursing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Scheduling Support Representative

    Patient Scheduling Support Representative

    Femtech Insider Ltd.Menlo Park, California, US
    serp_jobs.job_card.full_time
    Patient Scheduling Support Representative @ Midi Health.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Representative

    Patient Access Representative

    KavaliroBurlingame, CA, US
    serp_jobs.job_card.full_time
    Our client is seeking a Patient Access Representative for a temporary opportunity.Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a ho...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Services Representative

    Patient Services Representative

    Asian Health ServicesOakland, CA, US
    serp_jobs.job_card.full_time
    Patient Services Representative.Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30