Senior Technical Application Engineer

JOB SUMMARY

We are seeking a Senior Technical Application Engineer who will provide pre or post sales technical field engineering, product demonstration and training support to potential and existing customers. This role provides technical expertise on Doble protection hardware and software, testing of relays and protection schemes, and training. The Senior TAE supports market research and product development input to Solutions Managers. This role will be based in Chicago, IL reporting to the Customer Service Director in Canada.

ESSENTIAL JOB FUNCTIONS

Customer Service :

• Provides pre and post sales technical support on operation and application protection hardware and software to potential and existing customers
• Supports the Regional Sales Managers to provide demonstrations of Doble protection hardware and software to potential customers
• Provides support to Doble customers via e-mail, telephone, and web-based solutions
• Prepares presentations and delivers training to customers on testing techniques and applications of Doble protection hardware and software solutions
• May participate in conferences / trade shows and other company sponsored events including committee meetings, general sessions, user group meetings and meeting with customers
• Communicates customer needs to Doble management, members of the TAE Department, Solution Management, etc.
• Reports and keeps record of existing issues via established software bug-logging system and more comprehensive Doble-wide system and provides customer issue resolution with existing products
• May provide basic language support via term extraction from manuals, guides, brochures, and other product literature
• Serves as a trainer on various Doble products to the Sales teams and Channel Partners

Personnel Management :

Project Management :

QUALIFICATIONS

EDUCATION :

Bachelor's Degree in Electrical or Power and Energy Engineering. Master's degree preferred. Equivalent experience in the field of electrical power engineering will be considered in lieu of a degree.

REQUIRED EXPERIENCE :

PREFERRED EXPERIENCE (Not Required) :

KNOWLEDGE, SKILLS & ABILITIES :

PHYSICAL REQUIREMENTS :

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience.

Salary Pay Range Minimum $116,426.92 - Midpoint $145,533.64

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including : the job exists to perform that function, the employee holding the job was hired for his / her expertise in performing the function, or only a limited number of employees are available to perform that function.

Applicants must be authorized to work for any employer in the United Sates. Doble Engineering is unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.