Receptionist Lead

Lead Receptionist

Pay : $24.00 / hr

Lead Receptionist for Global Client US Head Quarter office in Los Angeles. The Receptionist Lead delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team.

Job Qualifications

High school diploma or equivalent

Minimum 3 years' Concierge and / or reception experience in a customer service environment, legal or financial services industries preferred

1 year or more experience working on a reception desk for a blue-chip company within a busy office environment

Intermediate Microsoft Office Word and Excel skills

Basic Microsoft PowerPoint skills

Prior experience working with vendors preferred

Outstanding guest services skills

Excellent and sophisticated communication skills, both verbal & written

Good time management skills

Good knowledge and understanding of a Cisco telephone system

Must possess professional presentation / appearance

Great interpersonal skills and an outgoing personality

Excellent command of the English language, both in verbal and written communication

Operational experience working at prestigious events preferred

Attention to detail with good organizational skills

Must possess passion to achieve excellent guest service consistently

Demonstrates the ability to lead others effectively

Ability to work under pressure, plan ahead and anticipate problems

Ability to meet all required deadlines

A welcoming positive manner and an understanding of what good customer service looks like

Acts with integrity at all times and embraces the company philosophy.

Ability to understand the needs of the client and provide customer service and superior client service.

Ability to create and maintain strong relationships and channels of communication with key interfaces and the business

Knowledge of Condeco and working knowledge of A / V equipment an advantage

Ability to multitask, prioritize workload and provide administrative support.

Ability to handle sensitive and / or confidential documents and information.

Able to make independent decisions that conform to business needs and policy.

Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory or managerial level.

Must work well in a team environment

Must be able to interact effectively with multi-functional and diverse backgrounds.

Ability to work in a fast-paced environment.

Must be self-motivated with positive can-do attitude.

Job Relationships

• Internal : Account team, functional team
• External : Clients, client's customers, vendors

Job Duties

Liaise with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests

Occasional requirement to support client functions that run into the evening

Adhere to Williams Lea policies in addition to client site policies.