Coordinator Title Services

Overview

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Responsibilities

• Responsible for the review and auditing of contracts and sales documents for accuracy to comply with legal and company policies.
• Review and process the receipt of correspondence, communications and materials received from consumers and / or their agent.
• Verification of all financial terms to ensure adherence to company's underwriting guidelines.
• Verification of all title requirements including vesting, tenancies, and inventory.
• Redaction of any personal identifiable information or bank / credit card information.
• Identify issues for contracts missing documents or having incorrect contract information.
• Enter pertinent audit findings into tracking systems (e.g., Chorus and TSW).
• Carry out reasonable requests by management as needed.
• Receive and validate contract packages sent from sites; notify site of discrepancies.
• Audit contract documents for accuracy of execution and compliance with company policies.
• Receive and review correspondence (e.g., rescission letters, owner kits).
• Receive shipments of contracts from sites, document contracts received in TSW and run reports for the audit process.
• Manage contract workflow in systems to disposition status changes daily (e.g., rescission cancels, NSFs, credit card chargebacks).
• Prepare contract packages and cancellations to be sent to the imaging department daily.
• Provide customer service to field offices and corporate partners to resolve document issues.
• Maintain a minimum average production level as set by management.
• Provide support and vacation coverage for the DSC audit team as required.
• Uphold Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Complete all required company training / compliance courses as assigned.
• Adhere to company standards and maintain compliance with all policies and procedures.
• Perform other related duties as assigned.

Qualifications, knowledge, skills, abilities, and experience

Preferred qualifications

Seniority level

Employment type

Job function

Industries

Note : This description focuses on responsibilities and qualifications for the Coordinator Title Services role; it excludes nonessential boilerplate and site-only notices.

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