eCommerce Operations Assistant Manager

The eCommerce Operations Assistant Manager plays a pivotal role in leading a dedicated team to enhance online sales operations. This position focuses on team development, strategic planning, optimizing customer experience, and nurturing robust relationships with internal and external partners and vendors, all aimed at driving online revenue growth. The Assistant Manager is key to ensuring daily operations meet production targets, while fostering a safe, organized, and effective work environment.

E-Commerce Operations

• Oversee daily activities and performance of the eCommerce team, actively addressing operational concerns.
• Analyze leading and lagging indicators to advise management on trends and variances, subsequently developing action plans for improvement.
• Utilize marketplace metrics to identify trends, opportunities, and risks, implementing growth strategies with managerial approval.
• Forecast sales and site needs within budget, managing payroll, supplies, and professional fee expenses where applicable.
• Utilize reports to pinpoint improvement areas and successfully implement effective solutions.
• Manage critical connections with internal and external customers to meet their needs, swiftly addressing any underlying issues.
• Develop and maintain standard operating procedures (SOPs) to enhance efficiency and ensure compliance.
• Regularly review and adapt departmental policies to align with best practices and operational needs.
• Lead key operational projects aimed at improving efficiency, quality, and productivity.
• Monitor project progress, ensuring objectives and quality standards are achieved.
• Collaborate with cross-functional teams for continuous improvement and process optimization.
• Maintain a hazard identification system focused on operational goals and objectives.
• Implement initiatives to enhance sales and operating margins through productivity improvements and cost reductions.
• Ensure necessary supplies for daily operations are available and processes are properly maintained.
• Ensure the department maintains acceptable cleanliness and safety standards.
• Foster a culture of safety through strong training and compliance with safety standards.
• Create a motivating and supportive environment that promotes teamwork and morale.
• Maintain appropriate staffing levels to achieve budget objectives.
• Achieve daily departmental goals while providing backup for associates when necessary.
• Deliver coaching and training to team members to enhance performance.
• Participate in the recruitment process for hourly associates, including pre-screening and interviews.

Staff Management and Development

Minimum Qualifications

Experience

Required :

Knowledge / Skills

Preferred Education / Experience / Knowledge & Skills / Certifications & License