Solutions & Implementation Lead (New York)

Solutions & Implementation Lead

The way businesses buy stuff is completely broken. Whether it's SaaS, hardware, or contractors, the average B2B purchase takes over 3 months, requires 50+ emails, and involves multiple different stakeholders (IT, Legal, InfoSec, Finance, etc.). No one likes the way it is and it's slowing businesses down. Omnea's platform handles the entire purchasing process : giving employees an easy place to make requests (Intake), managing the necessary approvals for the purchase to be made (Approvals Engine), and automating all renewals management & supplier risk assessments. Omnea gives both buyers, and finance & procurement leaders critical visibility into how, when, and why money is being spent. Given the current market's increased focus on capital efficiency, there has never been a more vital time for businesses to use Omnea and get control of their spend.

Welcome to Spend Control 2.0 built for tougher times.

Overview

We're looking for an exceptional Solutions & Implementation Lead to join Omnea's customer team. You'll be excited to deploy a product, build a function, and have a massively accelerated career trajectory.

You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer's team. You'll become a product expert and be the voice of the customer internally, working closely with teams across to the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core.

You'll be joining us at an incredibly exciting time, just as things are starting to take off! We're a Series A company having raised $25m from Accel, Point Nine, First Round, and 50+ renowned founders and industry experts. We've built an incredible & passionate team every member was a top performer at their previous business - and our CEO, CCO & CFO went on a similar journey with Tessian, going from $0-30m ARR / $8-$500m valuation, and from pre-seed to Series C (Sequoia, Accel, etc.).

We've spent the past 18 months building & deploying our platform to many of the greatest tech companies out there (Lookout, McAfee, Onfido, Typeform, Proofpoint, etc.), all whilst managing to stay lean & operate efficiently.

Now we're ready to scale. We are looking for the best Solutions & Implementation Lead out there to help make Omnea one of Europe's leading tech businesses : come build with us!

What You Can Expect

You'll do whatever it takes to support & champion our customers in their journey with Omnea. There'll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you'll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea.

You'll join as an early hire in the Customer Team at one of Europe's fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there

You'll learn how to deploy a new & evolving SaaS product to some of the Europe's most renowned tech companies by actually doing it (we don't expect you to know yet!)

You'll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchestration and automation platform

You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform

You'll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you'll know the customers personally so can get direct feedback as we build!

You'll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!) :

You'll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer' voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released

You'll work in close partnership with others member of the commercial teams to support the customer's journey : Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature

You'll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer's team and focusing the customer's key stakeholders on achieving key milestones in the deployment

You'll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You'll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer's team

The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales / Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately, it is hoped that this person will become a future leader at Omnea.

About You

We don't expect you to know exactly how to do absolutely everything when you join! We are looking for someone with the right attitude & skillset to take on this challenge

TL;DR : you're ambitious & hard-working, and you're as comfortable handling 'nitty gritty' product config as you are communicating to Execs about a project plan. You make up for any potential lack of experience with hunger and a constant growth mindset. You are someone who will succeed at whatever you put your mind to. You're intelligent & can work stuff out. You derive energy from building meaningful relationships, successfully completing projects, and pleasing customers / clients.

You have 5-8 years of experience in a top-tier & fast-paced environment; perhaps that's a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour

Not enough experience? Check out Solutions Associate role

You've worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. You can point to examples where you have gone above & beyond for your clients

You've got a track record of exceptional performance, whether it's in academia, work, sport, or whatever else you've put your mind to

You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you've excelled with tech as part of your job before (eg. Excel / SQL / Zapier, etc.), or just like the idea of using tech to solve problems. You'll need the skillset, patience, and desire to become an Omnea product expert

You naturally build rapport & meaningful relationships, whether it's with a distinguished exec or a junior operator. You have the gravitas to speak to anyone & can get on well with people

You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it's worth it

You are great at being 'in the weeds' and zooming out to consider the bigger picture. Perhaps you've had to execute & manage projects yourself before, so you're used to shifting gear between operational & strategic work

You're entrepreneurial and want to be part of building something & making an impact. We've even signed up to the Future Founder Promise

You're an outstanding