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Program Director

Program Director

MtmDes Moines, IA, US
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Program Director

The Program Director works in collaboration with operations, MTM support departments, and Transportation Providers to ensure the most appropriate and cost-effective delivery of transportation services. The Program Director also acts as the internal liaison between MTM departments and the Client to ensure MTM is fully compliant with contract requirements.

  • To be considered for this role you must reside in Iowa

What you'll do :

  • Provide leadership and management of direct and non-direct reports
  • Ensure business outcomes and contract goals are defined and met
  • Gain knowledge of and understand all aspects of the Client and the contract
  • Maintain, understand and effectively communicate Client expectations
  • Educate the Client on MTM procedures
  • Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner to the satisfaction of the Client and MTM
  • Track and maintain department budget in order to meet established financial goal
  • Conduct quarterly Town Hall meetings with all levels of staff
  • Monitor Client Satisfaction beyond statistical data
  • Be available as Client's key contact for any issues relating to the program
  • Maintain a strong working relationship with key Client personnel
  • Work with the Client to follow through on service issues, troubleshooting problems and concerns, complaints and education
  • Regularly hold and document satisfaction meetings with the Client
  • Identify and manage stakeholders' expectations during all phases of the contract
  • Ensure regular interaction with internal departments
  • Continuously plan for growth and issue resolution
  • Keep abreast of changes to NET program rules, regulations, and policies
  • Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
  • Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
  • Provide development and career guidance to local staff
  • Work across all departments to ensure the cost of transportation service delivery is within the budget
  • Conduct and process disciplinary actions and terminations as needed

    • What you'll need :

  • High School Diploma or G.E.D.
  • At least 8 years of experience managing large, profitable operations teams in a multimillion contract environment, 10 years preferred
  • Experience with contract implementation
  • Experience with Lean processes
  • Experience establishing and managing all aspects of performance management
  • Experience managing complex contracts with SLA's and government compliance
  • Experience managing a large team of both direct and indirect reports
  • Experience managing employees at all levels of the organization
  • Must possess a valid driver's license
  • Proficient in Microsoft Office Suite

    • Even better if you have :

  • Bachelor's Degree, preferred
  • Experience working with Medicaid and / or State programs preferred
  • Certified Project Management Professional or Associate Certification desired (PMI) preferred
  • Six Sigma Certification preferred

    • What's in it for you :

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity / Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

    • Salary Min : $107,120

    Salary Max : $133,900

    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

    Equal Opportunity Employer : MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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    Program Director • Des Moines, IA, US

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