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Receptionist
ReceptionistFront Porch Communities and Services • Los Angeles, CA, United States
Receptionist

Receptionist

Front Porch Communities and Services • Los Angeles, CA, United States
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The Receptionist is responsible for handling all calls, meeting and greeting the public and Front Porch employees in a friendly and professional manner, and directing requestors appropriately.

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role :

  • Operates a multi-line telephone console to receive incoming messages. Takes messages accurately, including correct spelling of names and phone numbers.
  • Greets, registers, and directs guests to appropriate personnel professionally.
  • Performs a variety of clerical duties including but not limited to processing and distribution of all incoming and outgoing mail, including USPS, FedEx, UPS, Amazon, and intercommunity mail; logging all incoming medication and contacting the nursing staff or residents for pick up; selling meal tickets to visitors, issuing visitors' passes, daily balancing of the cash box, etc.
  • Conduct wellness checks twice daily, contacting residents who do not set off motion detectors or flip metal mail tabs.
  • Perform all other related duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Communication / Interpersonal :

  • Effective oral and written communication skills appropriate to the audience's needs.
  • Excellent collaboration and team-building skills.
  • Effective conflict management skills.
  • Ability to effectively build relationships with customers and executive management.

    • Decision Making / Organization Skills :

  • Demonstrates a high level of accuracy, even under pressure.
  • Excellent organizational skills.
  • Ability to perform work independently with minimal supervision.
  • Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

    • Productivity :

  • Demonstrated time management and priority-setting skills.
  • Ability to simultaneously handle multiple priorities.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

    • EDUCATION OR EQUIVALENT QUALIFICATIONS

    Essential / Preferred

    Type

    Specialization

    Equivalent Experience instead of Education

    Essential

    High School / GED

    General

    Preferred

    CREDENTIALS OR EQUIVALENT QUALIFICATIONS

    Essential / Preferred

    Type

    Description

    Essential

    None

    Preferred

    EXPERIENCE OR EQUIVALENT QUALIFICATIONS

    Essential / Preferred

    Minimum Experience

    Details

    Essential

    1 Year

    Office Reception Environment Experience

    Preferred

    PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

    The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions :

  • Must be able to remain stationary 30% of the time.
  • Must be able to occasionally move about the office to access file cabinets, office machinery, etc.
  • Must be able to occasionally move to position oneself to maintain files in file cabinets or to perform essential job functions.
  • Must be able to continuously operate a computer and other office productivity equipment, such as a telephone, copy machine, and computer printer, to execute the job's essential functions.
  • Must be able to lift or carry items :
  • Seldom : 26-50 pounds
  • Occasionally : 26-50 pounds
  • Frequently : 11-25 pounds
  • Constantly : 1-10 pounds
  • Must occasionally ascend or descend stairs to provide essential services.
  • Must succinctly communicate information and ideas so others will understand accurately exchanged information.

    • Must consistently work in an office and assisted living facility atmosphere

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    Receptionist • Los Angeles, CA, United States