Manager of Account Management

Manager Of Account Management

We are looking for a dynamic and strategic thinking manager of our Client Services team in the Chicago office. Reporting to the Director of Account Management, this person will be responsible for working closely with the account management team to enhance their client work in providing best in class service across a list of Fortune 500 clients. The Manager of Account Management will focus on the day to day success of the team by providing support, guidance, and expertise to the team's activities.

This role is a hybrid role based out of the Chicago office. You must be willing to travel to our Chicago office three days / week.

Responsible for the day to day management of team members on the Central Account Management Team

Develop an understanding of our Central client base and their needs

Partner with local Account Executives and Sales Leadership to collaborate on how best to achieve revenue goals and meet client needs

Gain a deep understanding of each Account Manager's book of business and balance workload across the group

Work with Account Managers to foster strong relationships with their internal partners in Sales, Media Strategy, and Ad Operations

Empower Account Managers in their client facing activities by providing feedback and training

Identify and report in pace and performance trends

Support Director of Account Management by ensuring national projects and initiatives are understood by the local Account Managers including training of new products, services and all client-facing initiatives

Responsible for onboarding new team members on the Central team

Ensure operational excellence by being the in-market expert in Account Management process

Oversee monthly client billing with the local team and partner with management to close each month efficiently

Work closely with top tier clients and sales to understand campaigns objectives and the optimal execution

Bachelor's degree from an accredited university or equivalent work experience

6 - 8+ years experience in digital advertising ideally in account management or client services, an emphasis in the digital video landscape is preferred

1 - 2 years of experience managing at least one direct report

Demonstrated experience in onboarding and training new team members

Experience working with third party ad servers, measurement companies, and data providers

Strong ability to mult-task and operate in a high pace environment

Highly organized and efficient

Strong written and verbal communication skills

Ability to problem solve and provide proactive, dynamic solutions