Sales Support Intake Coordinator

Job Description

Job Description

Position Summary :

The Sales Support Coordinator is responsible for assisting the sales and intake team to ensure a seamless admission process for new and existing home-health patients. This role is critical in managing communication between sales, referral sources and scheduling teams while expediting the intake process and ensuring all patient admissions are handled efficiently. The Sales Support coordinator provides administrative support to the sales team and helps manage the flow of patient referrals, working to maximize Admissions while improving patient and referral source satisfaction.

Key Responsibilities :

• Process and review incoming patient referrals from the sales team and referral sources to ensure timely entry into the system.
• Work closely with scheduling and clinical teams to ensure that initial visits and services are scheduled promptly.
• Act as a primary point of contact for patients, families, and referral sources, guiding them through the onboarding process.
• Provide administrative support to the sales team, including managing referral documentation, tracking referral statuses, and ensuring all necessary paperwork is complete and compliant.
• Communicate frequently with Sales Team and Marketers to gather and confirm patient information and components of the referral.
• Serve as a liaison between the sales and intake team, providing updates on patient onboarding progress and addressing any issues that may arise.

Data Entry and Documentation Management :

Collaboration with Scheduling and Case Management :

Patient and Caregiver Satisfaction :

Administrative and Reporting Support :

Qualifications :