Customer Service Representative

Customer Service Representative

We are looking for an experienced Customer Service Representative to join an insurance company located in Urbandale, Iowa. This is a long-term contract position that requires a dedicated and detail-oriented individual to provide exceptional support to members of various retired teachers and public employee associations. The role is office-based and involves handling inquiries related to dental and vision coverage with a high level of accuracy and care.

Responsibilities :

• Respond to incoming calls from members regarding their dental and vision insurance coverage.
• Process payments and provide detailed information about rates and plan options.
• Assist members in making coverage changes and ensure all updates are accurately submitted.
• Redirect members to insurance carriers for claims-related inquiries.
• Deliver exceptional customer service while managing multiple systems and screens simultaneously.
• Maintain thorough documentation of all interactions for quality assurance.

Requirements :

If you are looking to continue on in your customer service career path, please apply today! Call 515.706.4974 or apply through our Robert Half website.