Order Management Specialist

Job Description

Job Description

Job Summary :

The Order Management Specialist (OMS) is responsible for ensuring the timely, accurate, and compliant execution of order management processes, including order assessment, entry, backlog management, and fulfillment coordination. This role requires strong communication and coordination skills to collaborate with sales, service teams, customers, and other departments to ensure smooth contract execution and customer satisfaction.

Key Responsibilities :

• Establish and maintain effective communication with key stakeholders throughout the order fulfillment process.
• Review and enter customer orders accurately and maintain backlog quality to optimize revenue recognition.
• Ensure adherence to all company policies, procedures, and compliance standards.
• Provide shipping and billing instructions in accordance with contract terms and conditions.
• Coordinate with Installation, Applications, Manufacturing, and Sales teams regarding order status and logistics schedules.
• Identify, categorize, and address submission processing defects.
• Proactively resolve and escalate issues to ensure customer commitments are met.
• Support integration of new products and business requirements into order management processes.
• Collaborate with peers across multiple business order management teams to execute multi-business deals.

Required Skills :

Education :

Bachelor’s degree or equivalent experience required.

Experience :

Minimum 2 years of experience in order management or customer service.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.