Talent.com
Desktop Support Specialist

Desktop Support Specialist

All Lines TechnologyMiami, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Job Purpose :

  • IT Systems Engineer Support will perform basic IT support functions including triage, initial response, and remediation of desktop hardware issues including desktop operating system and peripherals such as printers.
  • Depending on the market served, this individual may provide support for multiple schools including phone support and remote access for locations outside the immediate geographic area.
  • In markets with multiple locations this person must provide dependable transportation to travel from one location to another at a moment’s notice.

The individual will interface with the National Support Center IT Helpdesk and may also serve as an IT focal point for support of ALS employees on travel.    Primary Responsibilities :

  • Supports the technology in the learning environment that is aligned with academic goals and educational objectives.
  • Resolve common issues with workstations, printers, and other associated devices including repair of desktop computers, printers, etc.
  • Works directly with contracted hardware maintenance firms to guide them to trouble spots, identify the problems, and to repair items under warranty.
  • Frequently tours all classrooms and learning communities to insure that all workstations and peripherals are operational Log or respond to IT trouble tickets originated by staff, contracted monitoring vendors, and Support Center Helpdesk.
  • Log and manage technology inventory and asset control.
  • Provide updates to IT trouble tickets including documenting solution and providing explanation to end users.
  • Provides positive support for all staff and students within the classroom in conjunction with overseeing and monitoring use of resources and equipment.
  • Helps to support the technology in an effective classroom environment that encourages a positive, orderly and purposeful student learning atmosphere utilizing technology as a learning tool.
  • Facilitates on-going refresh of software image and technology readiness in concert with IT Helpdesk and management.
  • Utilizes remote support tools and processes to provide support to devices regardless of location.   Provides support within the classroom by demonstrating adeptness, in working with PC hardware and performing problem solving techniques.
  • Responds promptly to school staff members regarding technology support issues.
  • Serves as a repair liaison by greeting and escorting on-site repair personnel, verifying repair activity, and closing out service requests.
  • This may include PCs, printers, network switches, routers, servers, and other aspects of technology that require on-site repairs by vendors.
  • Prepares equipment for shipping, receives new equipment, and assists with return of defective components.
  • Performs all other support duties as deemed necessary, which are aligned in accordance with ALS policy and procedures that ensures technology support for educational and behavioral goals are achieved.

    • Off hour support for critical outages Other duties as assigned Job Requirements and Prerequisites :

  • Associate degree in Technology or related technology field or equivalent experience required.
  • Prior experience with PC hardware and software, printers, Microsoft Windows Desktop Operating Systems, Microsoft Office suite, and / or other products.
  • A+ certification or equivalent is required.
  • Excellent written and oral communication skills and the ability to express themselves verbally in a clear and concise manner.
  • Excellent organization and time management skills.
  • The ability to manage task and issues at multiple locations including inventory and asset management.
  • The ability to lift and carry equipment weighing up to 50 pounds.
  • The ability to travel as needed is required.
  • Good problem solving, customer service and telephone skills.
  • Good interpersonal skills as well as the ability and willingness to follow instructions given by offsite Help Desk personnel are required.
  • Previous experience and / or the ability to work with at-risk students are a plus Powered by JazzHR
    • serp_jobs.job_alerts.create_a_job

    Desktop Support • Miami, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Enterprise Tools Specialist

    Enterprise Tools Specialist

    AliviMiami, FL, US
    serp_jobs.job_card.full_time
    Acting as the primary point of contact for Jira while supporting Microsoft 365 and adjacent enterprise tools, this role stewards platform governance, integrations, automation, access controls, data...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Transportation Support Specialist

    Transportation Support Specialist

    ShipmonkFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Transportation Support Specialist.The Transportation Specialist plays a key role in ensuring a positive customer experience by managing escalations, supporting carrier and client communications, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Desktop Support JOB Training Program

    Desktop Support JOB Training Program

    Year Up UnitedMiami, FL, United States
    serp_jobs.job_card.full_time
    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and / or job placement services, and persona...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Desktop Support Engineer (On-Site)

    Desktop Support Engineer (On-Site)

    eMed, LLCMiami, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Summary We are seeking a Desktop Support Engineer to offer technical support to our internal clients.Your responsibilities will include installing, upgrading, and resolving issues with hardware...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Store Support

    Store Support

    Home Depot (Retail)Miami Beach, FL, US
    serp_jobs.job_card.full_time
    Associates in Store Support positions are responsible for a variety of non-sales functions.This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Delivery Specialist

    Delivery Specialist

    O'Reilly AutomotiveHomestead, FL, US
    serp_jobs.job_card.full_time
    The Delivery Specialist will maintain and operate store vehicles to deliver parts and / or products to professional customers in a safe and efficient manner. This position will also collect money on C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Guest Services Support Specialist

    Guest Services Support Specialist

    PrideStaffFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    PrideStaff on behalf of a client located in Weston is seeking a professional who is an expert in communication and can provide top-notch customer service to clients and suppliers.The ideal candidat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Cyber Warfare Technician

    Cyber Warfare Technician

    U.S. NavyMiami Beach, FL, United States
    serp_jobs.job_card.full_time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.As a Cryptologic Technician, you are one of the worlds greatest problem-solvers. Were looking for people with sha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collections Specialist

    Collections Specialist

    ServproHomestead, FL, US
    serp_jobs.job_card.full_time
    Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Professional

    Information Technology Professional

    U.S. NavyMiami Beach, FL, United States
    serp_jobs.job_card.full_time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Desktop Engineer (VDI) (Remote – Full-Time, Permanent)

    Desktop Engineer (VDI) (Remote – Full-Time, Permanent)

    Healthcare Systems of AmericaCoral Gables, FL, USA
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    WE ARE HEALTHCARE SYSTEMS OF AMERICA.Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of Americ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Healthcare Services Operations Support Auditor

    Healthcare Services Operations Support Auditor

    Molina HealthcareMiami Beach, FL, US
    serp_jobs.job_card.full_time
    Provides support for non-clinical healthcare services auditing activities.Responsible for performing audits for non-clinical functional areas in alignment with regulatory requirements - ensuring qu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Service Parcel Specialist

    Customer Service Parcel Specialist

    FedExMiami Beach, FL, US
    serp_jobs.job_card.full_time
    This team member will have primary responsibility for coordinating the inbound / outbound package activities of the in-center parcel management operation. This team member will be receiving, processin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Asset Protection Specialist

    Asset Protection Specialist

    Home Depot (Retail)Homestead, FL, US
    serp_jobs.job_card.full_time
    The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store / m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Professional (IT Support)

    Information Technology Professional (IT Support)

    NavyMiami Beach, FL, United States
    serp_jobs.job_card.full_time
    ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Inside Sales Support Specialist

    Inside Sales Support Specialist

    SignaramaFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Join Our Team as an Inside Sales Support Specialist at Signarama!.Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As an Inside Sales Suppor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Sales Support Specialist

    Sales Support Specialist

    RandstadFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Are you a motivated and results-driven professional ready for your next big challenge? A global industry leader is seeking a Sales Support Specialist to join our team. This is a key role where you'l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customer Support Specialist

    Customer Support Specialist

    Aston CarterHialeah, FL, US
    serp_jobs.job_card.full_time
    Customer Service and Spare Parts Coordinator.Join our dynamic team as a Customer Service and Spare Parts Coordinator, where you will play a crucial role in responding to customer inquiries for spar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days